Lawson Support Assistant

Stony Brook University•Stony Brook, NY

10d•$49,309 - $60,489•Onsite

About The Position

This position is the assistant to the Director of Materials Management Information Systems to help run the Lawson HelpDesk and office for the Supply Chain Administration department. Lawson is our financial system where users in the hospital create requisitions in Lawson to place orders for their department. This position will assist in answering the phones for the Lawson helpdesk helping with any questions that users may have while using the system, create and updating item numbers in Lawson, assist with the Lawson training classes by creating and maintain the class calendar and handling all the paperwork that goes with the training, running queries in the system and keeping our policies updated when needed.

Requirements

Associate's degree and at least 1 year working in a hospital or health care setting or, in lieu of degree, at least 3 years working in a hospital or health care setting
Proficient in Microsoft Excel & Word
Customer service experience
Teamwork experience

Nice To Haves

5+ years of Lawson experience
Administrative experience
Microsoft Project experience
Crystal Reporting experience

Responsibilities

Answer phone calls for the Lawson Helpdesk helping users with any questions or inquiries on how to use the Lawson system. Inquiries could be in reference to how to place an order in the system, how much money they have to use to place an order, how much money they have to spend, about an item in system, or an invoice.
Create and update items in the Lawson system, work with Purchasing to get approval for any item request changes and file paperwork
Create reports using Microsoft Access pulling the information from Lawson.
Create item templates for users to help them place orders in Lawson
Create Lawson training calendar, assist training class by printing out class roster and handing out paperwork
Run query request using Microsoft Excel Add-ins and Crystal reporting
Update department Policy as needed