Lawn & Landscape Maintenance Department Manager

Ryan Lawn & Tree Inc•Merriam, KS

3h•Onsite

About The Position

Ryan Lawn & Tree is seeking a Maintenance Department Manager to build and grow a new department from the ground up. This is an entrepreneurial opportunity to take a department with a strong service model and expand it to serve over 8,000 customers and generate $15M+ in annual revenue. The role involves designing and refining operational processes, recruiting and developing a team, managing financial goals and P&L, driving customer acquisition and retention, overseeing field operations, developing client relationships, and collaborating with other departments. The ideal candidate is a blend of operator and entrepreneur, comfortable with ambiguity, energized by growth, and skilled in people development and coaching.

Requirements

Bachelor’s degree OR 8+ years of green industry experience (4 of those years in management)
Valid Driver’s License and DOT Certificate
State-issued pesticide applicator license (Pest Control, Lawn & Ornamental) or ability to obtain
Strong financial acumen — experience managing P&L and financial metrics
Excellent verbal and written communication skills
Proficiency with Microsoft and Google software platforms
Ability to work outdoors in all weather conditions year-round
Ability to lift 50 lbs; walk/push/pull up to 3+ miles per day as needed

Nice To Haves

Experience launching or scaling a new business unit, division, or service line
Background in residential maintenance, horticulture, or LPM practices
Experience with GGOB (Great Game of Business) or open-book management principles
Demonstrated success in sales, business development, or client retention
Familiarity with robotic mowing systems or emerging turf technologies

Responsibilities

Design and refine operational processes
Recruit, hire, and develop a high-performing team as the department scales
Establish financial goals aligned with company strategy and manage P&L accountability
Drive customer acquisition and retention — assist with sales in the interim as needed
Oversee day-to-day field operations to ensure quality, efficiency, and safety
Develop and maintain client relationships
Partner with marketing, HR, and safety teams to support department growth
Collaborate with other department managers on labor sharing and strategic initiatives
Lead team meetings, training sessions, and performance evaluations
Monitor NPS scores and other customer satisfaction metrics; drive improvement