Lawn Chair and Wheelchair Attendant

Boston Symphony Orchestra•Tanglewood, MS

7d•$18 - $18•Onsite

About The Position

The Patron Services Wheelchair/Lawn Chair Attendant is a key member of the Patron Experience team, providing wheelchair escort assistance and chair rental services to ensure guests enjoy safe, comfortable, and equitable access to the Tanglewood grounds. This role requires a service-focused individual who demonstrates empathy, professionalism, and a strong commitment to accessibility and inclusion. Through attentive support and respectful interactions, the attendant helps create a welcoming and seamless experience for all guests.

Requirements

Must be at least 17 years of age.
Have excellent customer service skills, be able to remain thoughtful and courteous under pressure.
Must be patient and be able to handle the general public under difficult conditions.
Must be punctual.
Must be comfortable interacting with patrons with mobility needs.
Each attendant must be able to push at least 200 Lbs. in a wheelchair, and must be able to lift up to 30 lbs.
Must enjoy working as part of a team and be a supportive team player.
This position involves flexible hours, late nights and weekends.

Nice To Haves

Customer service and retail experience a plus.

Responsibilities

Work as part of our Wheelchair and Lawn Chair team at Tanglewood in Lenox, MA.
Provide a high priority service of transporting patrons from the Tanglewood gates to their seats and assisting guests with lawn chair rentals.
Assist patrons by bringing them to their concert seats, gift shops, food venues, and other wheelchair accessible places on the Tanglewood grounds in Tanglewood wheelchairs.
Arrive at Tanglewood at least 30 minutes prior to the grounds opening for pre-concert meeting.
Assist guests at con concert intermission and return guests from their seats to the Tanglewood gates after performances.
Rent lawn chairs and tables and sell seat cushions to patrons who visit Tanglewood.
Keep track of pre-ordered lawn chair rentals.
Assist patrons set up the lawn chairs.
Collect, stack, and record all chairs at the end of each night.
Remove broken or damaged chairs from the lawn chair inventory.
Arrive at Tanglewood at least 30 minutes prior to the grounds opening for pre-concert meeting.
Help collect lawn chairs at the end of the performance.