Wheelchair Seating and Assembly Technician

Numotion•Sarasota, FL

1d•Hybrid

About The Position

As a Seating Technician at Numotion, you will be a key player in the successful assembly, delivery, and fitting of Complex Rehabilitation Technology (CRT) equipment. This is a Full-Time/Regular, hourly-compensated position with an at-will employment structure. The role supports the Assistive Technology Professional (ATP) and directly contributes to fulfilling Numotion's vision of delivering life-changing mobility products and services. You will work closely with clients to ensure their mobility needs and functional goals are met, while maintaining high standards of customer service. Please note that this role requires travel of up to 75%, primarily for equipment deliveries, client fittings, and service calls within the designated service area.

Requirements

Ability to travel up to 75%, primarily for equipment deliveries, client fittings, and service calls within the designated service area.
Mechanical and technical knowledge to diagnose and resolve equipment malfunctions.
Proficiency in maintaining accurate and timely documentation.
Adherence to all standard safety procedures and regulations, including proper lifting techniques, vehicle safety protocols, and workplace hazard awareness.
Ability to attend required company training and development sessions.
Strong customer service skills with empathy and professionalism.
Ability to maintain strict confidentiality in all employee and customer matters.
Compliance with all federal and organizational policies and regulations, including HIPAA requirements.
Must pass a drug test before beginning employment.

Responsibilities

Assist ATPs: Support the ATP team with equipment assembly and delivery as needed, ensuring seamless coordination between technical and clinical staff to deliver the best possible outcomes for clients.
Equipment Assembly and Delivery: Assemble and fit CRT equipment, including manual and powered wheelchairs and other mobility devices, ensuring that client goals are met with minimal oversight. Perform deliveries in a timely and professional manner.
Troubleshooting: Assess product issues in the field and collaborate with the ATP for effective solutions. Apply mechanical and technical knowledge to diagnose and resolve equipment malfunctions promptly.
Maintain Workspace: Keep the shop and warehouse clean, organized, and safe for all operations. Ensure that tools, parts, and equipment are properly stored and accounted for at all times.
Vehicle Maintenance: Ensure delivery vehicles are kept clean and in safe working order. Conduct routine vehicle inspections and report any maintenance needs to the appropriate personnel.
Client Relationship Management: Assist in maintaining strong relationships with existing business accounts, including healthcare facilities, clinics, and individual clients. Represent Numotion professionally in all client interactions.
Accurate Documentation: Ensure that all required documentation is completed accurately and in a timely manner, in full compliance with Numotion policies and applicable federal regulations. This includes delivery confirmations, service records, and client intake forms.
Safety Compliance: Adhere to all standard safety procedures and regulations, including proper lifting techniques, vehicle safety protocols, and workplace hazard awareness.
In-Service Training: Attend required company training and development sessions to stay current with product knowledge, industry standards, and Numotion operational procedures.
Customer Collaboration: Work closely with ATPs and customers to ensure equipment solutions align with client needs, functional goals, and physician recommendations.
Customer Service Focus: Provide outstanding customer service at all times, addressing concerns with empathy and professionalism, and ensuring client satisfaction throughout the delivery and fitting process.
Problem Solving: Quickly address any concerns raised by customers during deliveries or fittings, seeking guidance from the ATP as necessary to ensure the best possible resolution.
Adhere to Leadership Principles: Utilize Numotion Leadership Principles to maintain integrity, compliance, and company values in every aspect of the role.
Confidentiality: Maintain strict confidentiality in all employee and customer matters and comply with all federal and organizational policies and regulations, including HIPAA requirements.