Law Office Administrator - Charlotte, NC

Cordell & Cordell • Charlotte, NC

5d • Onsite

About The Position

Cordell & Cordell is a national firm focused on family law, aiming to make a meaningful impact by helping families navigate challenging times. This role is crucial as the first point of contact for potential and current clients, shaping their experience by ensuring efficient scheduling, careful communication, and smooth attorney calendars. The position directly contributes to new client conversion and retention with performance-based bonus opportunities.

Requirements

• High school diploma or GED
• Experience in a law office, medical office, or professional setting preferred
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance (on-site, M–F, 8–5)
• Proactive, solutions-oriented mindset

Responsibilities

• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in our Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests
• Handle sensitive client information with discretion and care

Benefits

• Competitive compensation
• Exceptional health care benefits
• Work-life balance
• Medical Plans: including HDHP, PPO, HSA and FSA
• Dental, Vision, Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance
• 401(k) Savings with Employer Matching
• Paid time off
• Wellness Program
• Bonus opportunities tied to performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED