Law Firm Receptionist
About The Position
Our law firm is positioned as Florida's Premier Residential Construction Law Firm for Homeowners. We help homeowners before, during, and after their custom home builds and major home renovation projects. This is a niche within the construction law niche that we are currently set to dominate through value-added services. The firm is on track for aggressive growth, and we need a client-service-oriented, full-time REMOTE BUT PREFERABLY FLORIDA-BASED Receptionist to join our team. The role involves empathetically fielding calls from potential new clients and pre-qualifying them before they are scheduled to speak with the Client Intake Manager. You will also be fielding all other calls that come into the firm from our existing clients, opposing law firms, expert witnesses, and Judicial Assistants. You will also be accurately entering data into the Firm's CRM system and lead tracking spreadsheets. Our employees enjoy health, dental, and vision insurance benefits, short-term disability, long-term disability, and life insurance benefits, and the ability to contribute to the Firm's retirement plan. Applicants submitting cover letters explaining what attracts them to this position will be given priority.
Requirements
- You must have exceptional communication skills and have a smile in your voice!
- Conveys confidence and empathy on the phone and is comfortable speaking with professionals and high-net-worth individuals
- Well-versed in taking phone calls and handling stressful situations.
- Heightened Attention to Detail.
- Exhibits working knowledge of Microsoft Office and basic CRM software
- The minimum education requirement for this job is a high school diploma or equivalent
Responsibilities
- Record and track calls from leads into the Firm's CRM software and tracking spreadsheets
- Empathetically pre-qualify potential new clients and schedule for further conversations with our Intake and Sales people.
- Provide A+ customer service to our existing clients and all others who call our Firm.
- Handle electronic mail per Firm policy, including downloading and saving documents to our document management system
- Provide administrative support to other team members
- Provide backup and support to Client Intake Manager as necessary
- Print various reports from the Firm's software systems for the Owner
Benefits
- health insurance benefits
- dental insurance benefits
- vision insurance benefits
- short-term disability
- long-term disability
- life insurance benefits
- the ability to contribute to the Firm's retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
