Personal Injury Law Firm Administrator

THE TAYLOR LAW FIRM

About The Position

The Law Firm Administrator oversees the daily business operations of a personal injury law firm, ensuring efficient workflows, strong financial controls, and compliance with legal and ethical standards. This role partners closely with attorneys to manage staff, finances, systems, and office operations so attorneys can focus on client advocacy.

Requirements

5+ years of law firm administration or legal operations experience (personal injury required)
Strong knowledge of contingency fee practices and trust accounting
Experience managing staff and office operations
Proficiency with legal practice management and accounting software
Strong organizational, leadership, and communication skills
Strong sales and marketing skills

Nice To Haves

Experience in a personal injury plaintiff-side law firm
Knowledge of medical billing, liens, and settlement disbursement processes
Bachelor’s degree in business administration, management, or related field
HR or financial management certification

Responsibilities

Oversee day-to-day office operations and ensure smooth workflow across departments
Develop, document, and improve administrative policies and procedures
Manage office vendors, leases, supplies, and facilities
Oversee technology systems, case management software, and data security practices
Manage firm budget, expenses, and cash flow
Oversee billing, trust accounting (IOLTA), and expense reimbursement processes
Coordinate with outside accounting and payroll providers
Monitor contingency fee tracking and case-related costs
Prepare financial reports for firm leadership
Manage hiring, onboarding, training, and performance management of staff
Oversee payroll, benefits administration, and timekeeping
Ensure compliance with employment laws and firm policies
Handle employee relations and disciplinary matters as needed
Ensure administrative systems support PI workflows (intake, medical records, liens, settlements)
Oversee client intake processes and quality control
Monitor case status reporting and administrative deadlines
Support settlement processing and disbursement procedures
Ensure compliance with state bar rules, trust accounting requirements, and confidentiality standards
Maintain records for audits and regulatory inquiries
Implement risk management and data protection best practices
Act as a strategic partner to firm leadership
Provide operational insights and recommendations for growth and efficiency
Support expansion initiatives, staffing plans, and process improvements
First point of contact for all potential client calls to ensure potential clients are converting to signed cases, and the firm is achieving new case quotas
Identify and retain viable lead source companies
Expected to act as a business development specialist to ensure new cases are generated in line with sales goals
Oversee all aspects of the sales, marketing and operations
Expected to be "on call" after hours and weekends for after hours PC calls