Laundry & Condo Housekeeping Manager
Vail Resorts•Saltlick Township, PA
•$50,165 - $71,664•Onsite
About The Position
The Laundry & Condo Housekeeping Manager is responsible for the overall leadership, coordination, and execution of the condo housekeeping and laundry operations to ensure exceptional cleanliness, efficiency, and guest satisfaction. This role oversees daily condo cleaning and laundry functions, ensuring all standards are consistently met while optimizing labor, inventory, and operational workflow.
Requirements
- 3–5+ years of housekeeping or hotel operations leadership experience
- Experience managing laundry operations strongly preferred
- Strong leadership, communication, and organizational skills
- Knowledge of hotel property management systems and labor management
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of safety standards, chemical handling, and equipment operations
- At least 18 years of age
Responsibilities
- Oversee all condo housekeeping and laundry operations, including guest rooms, public spaces, back-of-house areas, and linen processing.
- Ensure all areas meet brand cleanliness, presentation, and quality standards.
- Coordinate workflow between housekeeping and laundry to support occupancy demands and operational efficiency.
- Conduct regular inspections of guest rooms, public areas, and laundry output to maintain quality standards.
- Develop and maintain standard operating procedures (SOPs) for both departments.
- Address service deficiencies promptly and implement corrective actions.
- Lead, coach, and develop housekeeping supervisors, room attendants, housepersons, and laundry staff.
- Create schedules based on occupancy forecasts, events, and business levels.
- Ensure proper staffing levels and efficient labor utilization.
- Provide ongoing performance feedback, coaching, and recognition.
- Foster a positive, safe, and inclusive work environment.
- Support hiring, onboarding, and training of new team members.
- Oversee sorting, washing, drying, folding, and distribution of linens, uniforms, and specialty items.
- Ensure all linen, terry, and uniforms meet cleanliness and presentation standards.
- Monitor chemical usage and vendor relationships to maintain proper settings and inventory.
- Partner with maintenance to ensure laundry equipment is properly maintained and operational.
- Implement processes to minimize linen loss, damage, and replacement costs.
- Ensure timely room readiness to support guest check-in standards.
- Maintain cleanliness and upkeep of all rooms, public and back-of-house areas.
- Coordinate VIP, group, and special requests with Front Office and Sales teams.
- Monitor and enforce productivity standards for room attendants and housepersons.
- Ensure proper use and care of housekeeping equipment and cleaning materials.
- Maintain par levels for linens, uniforms, cleaning supplies, and guest amenities.
- Track usage and control expenses through proper inventory management.
- Reduce waste and implement cost-saving initiatives across both departments.
- Support budget planning and labor cost management.
- Ensure compliance with all safety, chemical handling, and OSHA standards.
- Maintain a clean, organized, and safe work environment across housekeeping and laundry facilities.
- Conduct regular safety training and enforce proper procedures.
- Partner with Risk Management and Maintenance for compliance and inspections.
- Partner closely with Hotel Housekeeping Management Team, Front Office, Maintenance, and Spa/F&B teams to support overall operations.
- Communicate daily priorities, room status, and operational challenges.
- Participate in daily stand-ups, weekly leadership meetings, and planning sessions.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
