Laundry Attendant - Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

18h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Laundry Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Laundry Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Laundry Attendant is responsible for the cleaning process of hotel linens to ensure guests and hosts experience a clean hotel. All in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

High school diploma or equivalent
Six to 12 months previous commercial laundry experience preferred
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen
Ability to prioritize and organize work
Able to operate industrial laundry equipment required
Must be willing to work extra hours/shifts to ensure customer needs are consistently met
Able to wear all PPE as required
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
Able to stand continuously while moving, able to lift, bend, stoop, push and pull repeatedly
Must be able to bend, stoop, squat and stretch on a regular basis

Nice To Haves

Six to 12 months previous commercial laundry experience preferred

Responsibilities

Safely operates commercial washers, dryers and folding machines. This includes loading and unloading of all machines
Measures and administers cleaning agents to laundry according to product specifications
Monitors feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. Set the proper drying and cooling times for different types of linen
Operates the folders and other laundry equipment in accordance with the product specifications
Cleans up machines and surrounding areas as necessary per shift
Complies with attendance rules and be available to work on a regular basis
Operates laundering equipment to safely and thoroughly clean and press linen, keeping work area clean and safe
Helps ensure laundry operations run smoothly by alerting the supervisor when equipment stops working properly
Understands how to program and operate the ironer
Ability to program dryers and washers according to the product load in cycle
Sorts out all linen that needs to be done
Completes other duties as assigned
Cleans all lint traps in dryers at least 2 times per shift
Pushes and pulls linen carts that are full of linen
Participates in monthly linen inventory
Counts and stocks linen shelves
Must be able to function in a team atmosphere