Laundry Attendant

MCR Hotels•Charlotte, NC

1d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role contributes to happy guests, spotless cleanliness, product consistency & quality, and teamwork. The Laundry Attendant performs all stages of linen processing, including collecting, transporting, sorting, weighing, loading, and unloading of washers, dryers, and laundry chutes, folding, storing and delivering. They are responsible for washing and drying all dirty linens, towels, rags, etc., as directed by management, and removing and sorting dirty linens and towels from laundry carts. The role also involves folding linens/towels and stocking linen carts, as required. The attendant must understand the operation of washing machines and dryers, clean dryer filters as directed, and maintain all equipment as trained. Maintaining laundry facility cleanliness by sweeping and mopping floors, storing all linens off the floor, and keeping laundry carts clean and free of debris is also essential. They stock all linen closets throughout the hotel and ensure all back of house areas are well-organized and clean. Chemical management, including replacing and replenishing cleaning chemicals, is also part of the role.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support for all groups and events at the hotel.
Understand relevant technology for each role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Always greet every guest happily with a smile, by name if possible, while cleaning.
Complete all operational checklists accurately and at the designated times, every shift.
Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Work together with all Team Members at all levels to create a welcoming environment for guests and an effective, positive workplace.
Perform all stages of linen processing, including collecting, transporting, sorting, weighing, loading, and unloading of washers, dryers, and laundry chutes, folding, storing and delivering.
Wash and dry all dirty linens, towels, rags, etc., as directed by management.
Remove and sort dirty linens and towels from laundry carts.
Fold linens/towels and stock linen carts, as required.
Understand operation of washing machines and dryers.
Clean dryer filter as directed and noted on checklist and maintain all equipment as trained.
Sweep and mop laundry floors storing all linens off the floor.
Keep laundry carts clean and free of debris.
Stock all linen closets throughout the hotel, as applicable.
Ensure all back of house areas are well-organized and clean.
Replace and replenish cleaning chemicals.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.