Launch Team Specialist
Chipr•Salt Lake City, UT
•Hybrid
About The Position
The Launch Team Specialist plays a key role in onboarding across Chipr's sales programs. This role executes onboarding across our D2D Dealer, D2D Internal, and MDU business units, and is expected to become the go-to expert our Launch Team Manager can rely on when engaging with sales leadership across all three business units. This role needs to represent onboarding with real depth and credibility.
Requirements
- 1+ years of experience in HR onboarding, administrative support, partner operations, or customer service preferred
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
- Excellent communication and interpersonal skills, with a relationship-building, customer-focused approach
- Ability to quickly learn contract details, carrier requirements, and business tools.
- Ability to work collaboratively in a team environment
Nice To Haves
- Familiarity with CRM systems and other business tools is a plus
Responsibilities
- Serve as the primary subject matter expert and point of contact for onboarding across D2D Dealer, D2D Internal, and MDU.
- Build deep, credible working relationships with sales leadership across D2D Dealer, D2D Internal, and MDU, and partner closely with the Owner Success Manager to ensure smooth onboarding and provide accurate, regular reporting on onboarding status.
- Master partner, dealer, and internal sales contract nuances, understanding specific service scopes across D2D Dealer, D2D Internal, and MDU to guide onboarding workflows accurately.
- Manage support tickets across D2D Dealer, D2D Internal, and MDU, and follow up with self-managing partners to verify completion of background checks, badging, and compliance requirements.
- Support credentialing, background check tracking, and systems access provisioning as part of the team's shared, batched onboarding processes.
- Create user access and troubleshoot issues with critical systems (CRMs, order processing tools, etc.).
- Collaborate with the Launch Team to continuously improve the onboarding experience based on feedback and best practices.
- Other duties associated with the role and Launch Team functions.
Benefits
- Health insurance (medical, dental, and vision)
- 401(k) retirement savings plan with company match
- Paid time off in accordance with company policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
