Launch & Scale Intern (Summer 2027)

Zipline•South San Francisco, CA

7d•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by providing access to essential goods. They design, build, and operate an autonomous logistics system, making millions of deliveries globally. The company operates on four continents and is redefining access to healthcare, consumer products, and food. Zipline seeks practical problem solvers who thrive on real-world challenges and rapid growth, motivated by building systems with a meaningful impact. The Launch & Scale team is responsible for bringing new sites, metros, and partners online and scaling the network reliably. They partner across various departments to ensure smooth operations and translate field lessons into repeatable systems. As an intern, you will report to the Director, Launch & Site Operations and collaborate with Launch Managers and cross-functional teams.

Requirements

Currently pursuing a bachelor’s or graduate degree in operations, engineering, business, supply chain, data and analytics, or a related field.
Structured problem-solving skills and curiosity about how complex physical or technical systems work.
Comfort with quantitative analysis, including spreadsheets and at least one data or automation tool such as SQL, Python, or a business-intelligence platform.
Clear written and verbal communication, with the ability to make complex information easy to understand.
Evidence of following through on a project involving multiple contributors through coursework, work, research, or extracurricular experience.
Comfort operating in ambiguity, asking good questions, incorporating feedback, and staying reliable on details.
Ability to work onsite in South San Francisco and willingness to travel occasionally within the United States to support launches.

Responsibilities

Support integrated launch plans for assigned workstreams by organizing milestones, dependencies, owners, risks, and open decisions.
Analyze launch and site-operations data to identify bottlenecks, inconsistencies, and opportunities to improve speed, quality, or repeatability.
Prepare materials for readiness reviews and operating forums, including concise status summaries, action logs, and decision briefs.
Work with Launch Managers and functional teams to follow up on commitments, reconcile conflicting information, and surface blockers early.
Build or improve practical tools such as dashboards, playbooks, templates, checklists, or lightweight automations.
Participate in selected onsite launch activities, capture field observations, and translate lessons into process improvements.
Own a scoped internship project from problem definition through pilot, measurement, and an accepted handoff to the team.