Launch Project Manager

Expedia Group•Chicago, IL

1d•$76,500 - $122,500•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team Expedia Group is looking to hire a Launch Manager to join our team in Chicago. Do you like managing projects? Do you like coming up with solutions? Do you thrive in a fast-paced environment? Our Launch Management team work closely with our external B2B travel partners to drive the end-to-end delivery of our partner integrations. For this role we are looking for an accomplished project manager with exceptional customer facing skills. Our launch manager role supports our sales team to problem solve and collaborate across functions, ensuring a smooth launch process for each partner.

Requirements

3-5 years of project management experience, preferably in a technical domain
At least 2 years of customer-facing experience working with enterprise customers on technology solutions
Quick learner with the ability to develop a thorough understanding of the client’s business, industry and needs
Good interpersonal skills and experience working with both business and technical teams
Ability to work independently with limited supervision and with other department personnel in a dynamic and time sensitive work environment
Be articulate with good presentation and written communication skills
Able to communicate in fluent English.

Nice To Haves

Multicultural awareness and experience working internationally is a plus
Some experience with Salesforce CRM, or a similar Cloud based CRM, will be a great advantage
Current PMI certification is highly advantageous
Spanish and/or Portuguese language skills is a plus.

Responsibilities

Own and drive the full onboarding cycle for your portfolio of partners from contract signing through launch
Lead strategic kick off calls and complex integration workshops with partners, ensuring a deep understanding of partner requirements and how our solutions will help meet these, tailoring to their business needs and processes
Autonomously lead and manage complex, multi-party implementation projects in a highly consultative and proactive manner, with a solution-oriented approach.
Collaborate closely with Sales, Product, and other teams to address partner needs, continuously optimizing the overall partner experience and user journey.
Document, contribute and manage process improvements and new initiatives
Support and manage pre-sales activities and participate in high-stakes RFPs
Monitor and report on the status of partner engagements, proactively managing the pipeline and prioritizing launch schedules in collaboration with cross-functional teams.
Oversee the partner certification process, providing strategic advice and best practices to ensure partners meet the highest standards and compliance requirements.
Provide strategic support in pre-sales activities, including responding to RFPs, shaping proposals, and consulting with prospects on technical and onboarding requirements.