Launch Manager
About The Position
Launch Management is responsible for managing the lifecycle of our software solution launches from portfolio approval through post-launch for the Software and Mobile Video businesses. The Launch Manager is responsible for ensuring cross functional alignment, communication, tracking, and overall readiness for software offers and product launches with the goal of delivering solutions on plan. The Launch Manager is there to enable excellent customer experiences by leveraging repeatable processes and deliverables. The successful candidate will be an expert in process/project management with proven collaboration and project management skills to align all stakeholders for delivering successful launch outcomes with minimal direction. The Launch Manager is responsible for collaborating with Product Management and Engineering, Marketing, Sales Enablement, Finance, Order Management, Services, Legal, among others throughout the launch process, to ensure all stakeholders are thoroughly educated on the new launches and their expected involvement. Strong communication skills are needed to inform stakeholders of risks and contingency plans. The role is a vital part of the Offer Strategy team, bridging the gap between concept and execution.
Requirements
- A minimum of 4 years of related experience with a Bachelor's degree
- Excellent verbal and written communication.
- Ability to understand and communicate the big picture while being able to be detail-orientated about execution
- Self-motivated, results-driven with a strong sense of urgency.
- Excellent project management skills
- Able to navigate a highly-matrixed organization and gain trust with leaders across multiple layers
- Highly customer-focused
- Bachelor's degree
- 4+ years of launch management / sales enablement or related experience
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- PMP Certification, or equivalent, a plus
Responsibilities
- Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks, and dependencies from the cross functional launch team
- Identify cross-functional stakeholders and their associated launch plan tasks/deliverables
- Ensure all stakeholders understand their needs and commitments for each launch
- Anticipate issues, proactively explore contingencies, and provide escalation management throughout new product launches
- Advocate for all stakeholders throughout the launch cycle to ensure they have the support needed to succeed
- Ensure a successful customer journey is given appropriate consideration by including early engagement of the appropriate internal stakeholders to provide the necessary input
- Able to determine sufficiency of deliverables, both directly and indirectly
- Collaborate and coordinate with leaders across organizations whose timelines must synchronize to ensure customers and company stakeholders are informed about product launches and launch readiness, in a predictable and reliable manner
- Collaborate with other members of the Launch Management team to develop/enhance tools and processes to improve collaboration and reduce redundancy to ensure launch success
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
