Launch & Field Operations Specialist - Full Time - Cottonwood Heights, Utah

WSI Trash & Recycling Valet•Cottonwood Heights, UT

5d•$52,000•Hybrid

About The Position

WSI Trash & Recycling Valet is hiring a Launch & Field Operations Specialist to lead new market entries and service activations across an expanding multi-state portfolio. This is a high-visibility role working directly with the Chief Operating Officer - you'll be the person who makes growth happen on the ground. WSI Trash & Recycling Valet is hiring a Launch & Field Operations Specialist to lead the activation of new service lines and new markets across a growing multi-state portfolio. When a new service is ready to launch, the pricing is set, the standards are defined, and the sales groundwork is complete. Your job is to build the operational infrastructure that makes it run. This is a field-forward role working directly with the Chief Operating Officer. New service lines are the priority. WSI operates multiple service brands including doorstep trash & recycling valet, bulk item removal and trash outs. WSI is looking to expand into new service areas including, but not limited to, unit turns, pet waste management and medical waste. When a new service line is ready for market, this role leads the ground-level operational work required to make it run: assessing properties, training staff, establishing service procedures, validating that the operation meets WSI's standards, and transitioning to permanent field leadership once the service is stable. Every service type is different. Unit turn cleaning, nightly route-based collection, grounds patrol, and concierge services each require a distinct operational approach. You develop the activation framework for each service type, author the relevant SOPs, and ensure the operational model is sound before the service scales. You report directly to the COO. You work alongside sales, HR, field leadership, and the recruiting and training team. Your field findings inform how WSI trains, prices, staffs, and scales. Post-activation hours data you enter into SmartSuite directly supports pay proforma accuracy and contract pricing decisions. The work has a long shelf life. Every activation framework you build, every SOP you author, and every proforma you develop from field data becomes part of how WSI operates going forward. The operational knowledge this role generates has lasting value to the company. A defined two-phase path. Phase one is field execution and service line activation. As WSI's service portfolio matures, the role transitions into an asset optimization function responsible for operational standards, proforma governance, and service performance across the company's full portfolio. The field experience built in phase one is the foundation for that work.

Requirements

You have a demonstrated ability to execute complex, multi-step operational projects independently from initiation through completion.
You are comfortable working in field environments where operational structure is being established rather than maintained.
You have hands-on field operations experience and are comfortable working evening hours, in varying outdoor conditions, and across different property and service types.
You can train and orient new staff in a field setting across varying service types.
You are composed and professional in client-facing situations and represent company standards in every interaction with property staff and community managers.
You write clearly and produce SOPs, assessments, and operational summaries without significant direction.
You manage multiple active workstreams simultaneously without losing track of details or deadlines.
You are proficient with operations management platforms (Airtable, Smartsheet, Asana, etc).
A valid driver's license, reliable personal transportation, and regular travel availability are required.

Nice To Haves

A professional background in field service operations, property services, facilities management, logistics, or multi-site operations is a strong advantage.
Experience activating or deploying a new service or operational program through initial launch to stable ongoing operations is preferred.
Experience across multiple service lines, developing SOPs or operational documentation, and training field staff in a service environment are all relevant.
Familiarity with multifamily property operations and community management environments is a plus.

Responsibilities

New Service Line Activation. This is the primary function. When WSI activates a new service line, you lead the ground-level operational work from activation plan through stable running service. You assess the operational requirements, train new staff on service standards and procedures, author the service completion SOP, identify and document operational gaps, and deliver structured findings to the COO. You develop a repeatable activation framework that improves with each successive launch. Staffing needs are communicated to the recruiting team for execution.
New Market Launches. For new geographic market entries, you manage the full operational sequence from contract execution through transition to permanent field leadership. You work with the COO on staffing pipeline status, equipment needs, and service readiness verification. You serve as the primary on-site operational lead throughout the launch window, report directly to the COO, and escalate decisions requiring leadership authority without delay.
Doorstep Community Activation. For new doorstep communities in established markets, you conduct a pre-setup property walk, assess layout and equipment needs, and meet with onsite property staff to present WSI's service model and establish working expectations. You draft the community-specific setup process and SOP, distribute setup information to field leadership before go-live, and train new staff on service standards and property-specific expectations.
Post-Activation Tracking and Proforma Management. Following each activation, you track actual hours worked for a minimum of thirty days, or through full lease-up for lease-up communities, to establish accurate service time baselines. You enter that data into company databases to produce and refine pay proformas. On an annual basis you collaborate with the Project Manager and Chief Service Officer to audit proforma accuracy across the portfolio and recommend adjustments.
Pre-Contract Property Assessment. When dispatched by leadership for complex or higher-risk properties during the quoting process, you conduct an on-site assessment prior to contract execution. You evaluate layout, building count, floor count, walking distance, and access conditions and deliver a structured findings report to the COO and Director of Business Development. Pricing and contract authority remain with leadership.
SOP Development and Training Collaboration. You author SOPs for new service lines as they activate and contribute to ongoing SOP review in collaboration with the Recruiting and Training Manager. Field observations, training outcomes, and activation findings are relayed to the Recruiting and Training Manager to inform training framework development. You evaluate new field equipment under operational conditions and deliver written recommendations to the COO.
Field Support. On an exception basis when circumstances require it, you serve as a contingency coverage resource in local and DM-managed markets. This is not a standing responsibility. Assistance with field staff certification is provided on an exception basis when existing field leadership requires additional capacity.