Launch Communications IT Support Analyst II

BLUE ORIGIN • Seattle, WA

3d • $30 - $42 • Onsite

About The Position

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth orbit, geostationary transfer orbit, cislunar, and beyond. Its first stage is fully reusable, and the vehicle was designed from the beginning to be human-capable. We are a dynamic team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin’s vision of millions of people living and working in space to benefit Earth. As a part of a small, cross-functional team responsible for launch IT and communications infrastructure, you'll be instrumental in manufacturing integration and launch pad operations efforts for Blue Origin's first orbital class rocket. This is a hands-on position focused on supporting critical IT equipment and ensuring our internal customers receive the prompt and effective technology support necessary for building and launching rockets.

Requirements

• 3+ years of desktop support or NOC experience.
• Practical knowledge and experience with standard network protocols (DHCP, DNS, NPS, SQL, SMTP, NFS, etc.)
• Ability to climb ladders and work on elevated structures.
• Ability to lift and install heavy server and communications equipment.
• Excellent verbal and written communication skills.
• Prior experience operating and maintaining AV systems.
• Experience with Windows and Linux command line interface.
• Prior experience utilizing IT support documentation and workflow automation tools (JIRA, Confluence, ServiceNow, Remedy, SalesForce, etc.)

Nice To Haves

• Experience with launch vehicle, aircraft, or spacecraft manufacturing, integration, and test.
• Knowledge of industrial control system and managed network switches.
• Experience with simple scripting in Powershell, bash, VBA, python, etc.
• Familiarity with configuration management tools such as Ansible, Netbox, Puppet, SCCM, Chef, GitLab, Solarwinds NCM, etc.

Responsibilities

• Provide front line customer support for computer and communications systems.
• Deploy, support, and maintain mission critical IT hardware, including workstations, printers and other launch command/control assets.
• Identify sources of system degradation and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage.
• Generate and modify user accounts through standardized identity management tools such as Active Directory.
• Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment.
• Maintain network monitoring and administration tools.
• Support occasional overtime and overnight operations for test and launch campaigns.
• Occasional travel to support deployed ground systems infrastructure across the country.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed