Laserfiche Systems Analyst

Laserfiche

5d•Hybrid

About The Position

The Laserfiche Systems Analyst is responsible for driving business innovation and enterprise-wide solutions using Laserfiche Cloud across the enterprise. This role combines hands-on Laserfiche system administration with business analysis, systems analysis and project management to deliver scalable, secure and well-architected solutions that can be spotlighted in the Solutions Marketplace. The role partners closely with BTO, ITS, Development and business stakeholders to translate needs into clear requirements, prioritize work and drive delivery from intake through deployment and adoption.

Requirements

Experience administering or implementing enterprise software platforms, preferably content management and workflow automation solutions
Hands-on experience with system configuration, access management, and troubleshooting in cloud and hybrid environments
Demonstrated business analysis skills, including requirements gathering, process mapping and stakeholder facilitation
Demonstrated ability to manage projects, organize priorities, and drive action items to completion
Strong analytical and problem-solving skills with attention to detail
Clear written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences

Responsibilities

Develop or improve business processes leveraging Laserfiche capabilities to deliver enterprise and departmental solutions
Serve as the primary point of contact for internal research, analysis and testing needed to support Laserfiche enhancements and development efforts
Identify opportunities for new platform capabilities and integrations, including reporting and analytics (e.g., Power BI dashboards)
Create and maintain solution documentation and end-user guidance to support adoption and operational continuity
Support change management activities, including training, communications and stakeholder enablement
Configure and maintain the organization’s Laserfiche Cloud repository, including user access, roles, groups and permissions
Configure and maintain workflows and automation solutions within the Laserfiche ecosystem, including process automation security and operational monitoring
Manage data connections and integrations between Laserfiche and integrated systems, including databases and line-of-business applications
Safeguard Laserfiche information in accordance with Laserfiche Information Security Policies
Speak and present both internally and externally regarding solution approach, outcomes, and platform capabilities as needed
Provide practical guidance to stakeholders on how to use the platform effectively, securely and consistently
Manage Laserfiche-related projects from intake through delivery, including scope, schedule, risks, dependencies and communications
Elicit, document and validate requirements, user stories, acceptance criteria and process maps for Laserfiche-enabled solutions
Facilitate stakeholder reviews to clarify scope, benefits, tradeoffs and implementation approach
Support testing activities by defining test scenarios, coordinating UAT and confirming outcomes meet business and compliance needs
Establish and maintain project artifacts, including plans, status updates and change communications
Translate business requirements into system configurations and solution designs using Laserfiche Cloud
Assist with other BTO projects involving enterprise systems as needed