Laser Field Service Engineer
HSG Tech Inc.
•$32 - $55•Remote
About The Position
The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.
Requirements
- Two years of working experience in related industry (Fiber Laser experience highly preferred)
- Technical know-how: installation, debugging and maintenance on 6KW+ equipment
- Comprehension of circuit diagrams
- Familiar with CAD or SOLIDWORKS design software
- Familiar with mechanical principles
- Detail & deadline-oriented; well organized
- Excellent verbal and written communication skills
- Good interpersonal skills; ability to interact with staff across matrix partners
Responsibilities
- Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
- Optimize work order organization, safe tool use and customer data reporting.
- Demonstrate understanding of expense reimbursement documentation and customer service evaluations
- Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
- On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
- Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
- Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
- Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
- Provide one-to-one training and guidance for new hired service team members.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
