Field Service Technician Laser

AMADA AMERICA, INC. • Sparks, NV

6d • Onsite

About The Position

This position is responsible for completing all aspects of laser installations, ensuring customer satisfaction by following up on any issues outside the normal scope of work with the proper departments. The role involves completing status reports, expense reports, and technical documentation weekly, while maintaining excellent customer and coworker relations. The technician will also complete other required internal paperwork, travel regularly, and provide feedback to management on machine and customer issues. A commitment to an Injury-Free Environment by complying with the corporate environmental, health, and safety program is also expected.

Requirements

• Technical and working knowledge of Mechanical systems
• Technical and working knowledge of Electrical systems
• Technical and working knowledge of Hydraulics
• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).

Nice To Haves

• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, “can-do” attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.
• Able to redirect quickly if needed.
• Motivated and have self-initiative.
• Engaged.
• Teachable.

Responsibilities

• Complete all aspects of the installation, including following up on aspects outside the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.).
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed