Large Loss Property Field Adjuster (Houston, TX)

American Family Insurance•Houston, TX

5d•$88,000 - $145,000•Hybrid

About The Position

This is a lead-level role responsible for investigating and managing highly complex property claims. The position involves determining liability, gathering information, reviewing coverages, arranging appraisals, and settling claims. The role requires a high degree of competency and independence in all areas of claim adjustment activities. The position is primarily field-based, focusing on complex homeowner property field claims, and the candidate should preferably be located in Houston, TX. A fleet vehicle is provided, and the role reports to a Large Loss Senior Manager. While the role is field-based with direct customer interaction, occasional travel to an office location for team meetings, trainings, and culture events may be required.

Requirements

Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated ability to efficiently and effectively handle complex claims.
Extensive knowledge of policies and endorsements coverages.
Successfully applied knowledge of each phase of the claim handling process.
Advanced Xactimate experience required.
5 or more years’ experience handling field property personal lines claims required.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as required.

Nice To Haves

Prefer someone who has handled claims over $50,000.
Preferably be located in Houston, TX.

Responsibilities

Investigates origin and cause of high exposure claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Checks for prior claims and recognizes environmental exposures.
Participates in High Damage Reviews (HDR) to address coverage issues and exposure.
Handles claims on a good faith basis.
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
Interprets claim history coverages.
Makes independent decisions but recognizes when assistance is needed.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Serves as a mentor and subject matter expert for less experienced adjusters.
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.