Large Loss Field Claim Resolution Specialist, Property

Liberty Mutual Insurance•San Diego, CA

11d•$94,000 - $157,000•Hybrid

About The Position

When a policyholder's home is unlivable, they need more than a claim number - they need someone who knows exactly what to do next. As a Senior Field Claim Resolution Specialist, you'll take on Liberty Mutual's most complex property losses, often severe damage that leaves a family unable to stay in their own home. You'll investigate the loss, determine coverage, scope the damage on-site and guide policyholders through every step of getting back on their feet, all with minimal oversight and a high degree of trust in your judgment. Reliable attendance and full engagement during training aren't optional here - they're the foundation everything else is built on. Show up, lean in and you'll be ready for what this role asks of you. The level of position offered will be based on skills and experience at manager discretion. The ideal candidate will reside in the Los Angeles, Inland Empire or San Diego area. 75% travel is required.

Requirements

Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
Knowledge of coverages provided within various homeowner policies.
Demonstrated ability to handle claims of the highest complexity and exposure.
Effective negotiation skills.
Ability to effectively and independently manage workload while exhibiting good judgment.
Proven ability to provide exceptional customer service.
Strong written/oral communication and interpersonal skills.
Computer skills with the ability to work with multi-faceted systems, and analytical skills.
Completion of advanced property training required.
The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and at least 7 years of directly related experience.
Ability to obtain proper licensing as required.

Nice To Haves

Prior contracting experience preferred.

Responsibilities

Investigate high-severity property losses, determine coverage and adjust every aspect of the claim to the dwelling and other structures.
Manage a pending of complex, high-exposure claims with minimal supervision.
Inspect loss sites in person, write appraisals for dwelling repairs and issue payment to policyholders where possible.
Independently scope large losses and partner with Liberty's network contractors throughout the appraisal process.
Certify and re-inspect Liberty-referred contractors and independents as needed.
Walk policyholders through coverage, help them itemize damages and coordinate emergency repairs and additional living arrangements.
Coordinate vendors, contractors, emergency repair crews, cleaning services and replacement providers, to keep recovery moving.
Spot suspicious losses, recommend SIU referrals and support SIU's investigation when called on.
Step into catastrophe duty when needed, which may include supporting CAT operations, overseeing quality control on independents and troubleshooting high-profile cases (heavy travel included for CAT fieldwork).
Mentor property team members as a technical resource, and step in for your claims team manager when needed.