Claim Resolution Specialist, Personal Property

Liberty Mutual Insurance•Cincinnati, OH

2d•$61,000 - $96,000•Onsite

About The Position

Manages, investigates, and resolves assigned Property Contents claims under limited supervision. Compiles and values inventory of damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary. Responsible for claims handling personal property losses to include large loss. Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance. Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing. Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly. Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed. Attends product seminars/shows to build personal property expertise. May be called upon for catastrophe duty.

Requirements

Strong written and oral communications skills required.
Good interpersonal, analytical and negotiation skills required.
Knowledge of coverages provided within various homeowner policies.
Bachelor’s degree or equivalent experience and 18-24 months of directly related experience.
Ability to obtain proper licensing as required.

Nice To Haves

Customer service experience preferred.
Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.

Responsibilities

Manages, investigates, and resolves assigned Property Contents claims under limited supervision.
Compiles and values inventory of damaged/lost contents associated with property claims.
Provides policyholders with quality customer service.
May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
Responsible for claims handling personal property losses to include large loss.
Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
Develops expert list/websites for various product categories.
Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.
Documents the file accordingly.
Provides insured with policy information to include coverage, limitations, replacement or ACV options.
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
Attends product seminars/shows to build personal property expertise.
May be called upon for catastrophe duty.