Large Group Coordinator

Cambia Health Solutions • Washington, DC

8d • $26 - $47 • Remote

About The Position

The Large Group Coordinator is part of Cambia’s Sales Support & Operations team and manages onboarding, paperwork, and operational support for new and renewing employer groups with 101 or more employees. The role supports fully insured and ASO accounts, analyzes benefit details, and provides administrative and technical assistance to Sales, Account Executives, and internal teams. It also serves as a liaison across departments to support sales and growth goals and accurate, timely group implementation.

The position may be performed from home within Idaho, Oregon, Utah, and Washington. Preference is given to current employees and candidates residing in Idaho or Utah. Employees working from home must have wired, non-satellite and non-cellular internet with minimum upload speed of 5 Mbps and download speed of 10 Mbps. New hires need access to a personal mobile device to set up required Multi-Factor Authentication.

Requirements

• Bachelor’s degree in Business or a related field and 1–2 years of healthcare experience in areas such as sales and marketing, sales support, customer service, claims, or membership, or an equivalent combination of education and experience.
• Demonstrated ability to use MS Office and other corporate software, with comprehensive knowledge of Underwriting and Marketing guidelines.
• Comprehensive knowledge of health insurance products, industry developments such as Healthcare Reform, sales processes, terminology, and operational flow.
• Strong verbal, written, and interpersonal communication and customer service skills, including the ability to build effective working relationships across cross-functional departments.
• Knowledge of the Configurator Tool process, including in-depth knowledge of large group benefit plans and benefit documents.
• Experience recognizing problems and resolving complex issues.
• Ability to organize, prioritize, meet deadlines, work under pressure, and manage multiple projects or group activities simultaneously.

Nice To Haves

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings.

Responsibilities

• Manage internal sales and service operations for new and renewing 101+ fully insured and ASO accounts, providing administrative support to Sales and Account Executives and liaising with internal departments.
• Review benefits, contracts, and prior carrier documents to support quote preparation; ensure legislative mandates and benefit changes are reflected accurately in the configurator tool in coordination with Sales, Account Executives, Underwriting, and the Customization Team.
• Prepare quotes for timely submission.
• Manage implementation and onboarding for new and renewal groups, including communicating processes to external parties, hosting conference calls, and tracking timelines for accurate and timely activation of benefits and premiums.
• Coordinate system configuration, benefits, claims processing, and eligibility setup to match plan design, including required forms such as the Group Master Application, GAF, Group Structure Form, Rate Sheet, and ASC/Stoploss Contracts.
• Prepare and coordinate enrollment eligibility files, review and format carrier files for autoload into Facets, and coordinate processing with other departments.
• Create group-specific welcome letters and packets and coordinate their printing and delivery.
• Request post-sale information needed to finalize plan documents, including SBCs, SPDs, and ASO amendments; review drafts for accuracy and coordinate printing and delivery.
• Track groups end to end, identify and approve needed customizations such as custom ID cards, EOBs, and networks, and monitor processes for timely delivery.
• Answer day-to-day operational questions about quoting, customization, ACA and legislative changes, membership, billing, and eligibility; handle technical, system, and process issues.
• Support Sales and Account Executives with health and benefit fairs as needed.

Benefits

• Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure, in addition to 10 company-paid holidays.
• 401(k) retirement plan with a significant company match and potential discretionary contribution based on company performance, with no vesting period.
• Up to 12 weeks of paid parental time off, subject to eligibility requirements.
• Award-winning wellness programs that reward participation.
• Employee Assistance Fund.
• Commute and parking benefits.
• Bonus opportunities with a 6% target.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level