Large Format Print Field Service Technician

HP•Montreal, QC

59d•$24 - $35

About The Position

Join HP as a Large Format Print Service Field Technician located in Montreal Quebec and become a key player in delivering exceptional customer experiences for our enterprise clients. In this dynamic field role, you’ll specialize in the installation, technical support, and servicing of HP’s large format printing solutions, supporting customers throughout their journey—from pre-sales consultation to post-sales maintenance and ongoing service delivery. This position is a fixed, 5-year contract with the possibility of transitioning to full-time employment after the term. Ce poste est un contrat à durée déterminée de 5 ans, avec possibilité de transition vers un poste permanent à temps plein à la fin du mandat.

Requirements

Fluent use of French and English language.
High School Diploma, GED, or equivalent experience.
6–8 years of relevant experience in customer support, field service, or technical roles—preferably with HP large format print products or enterprise printing systems.
Strong knowledge of electronics, electromechanics, commissioning, preventive maintenance, and technical support for large format printers.
Familiarity with automation tools, test equipment, operating systems, and field service management platforms.
Demonstrated experience in color management and image workflow, including preparing files for print, sending files to printers using RIP software (such as Onyx or Caldera), and applying color management principles to ensure accurate and consistent print results.
Effective communicator with a customer-first mindset.
Results-driven, agile learner, and digitally fluent.
Strong problem-solving and mentoring abilities.

Responsibilities

Color Management and image workflow: experience in preparing files for print, sending files to printers (RIP Software such as Onyx or Caldera), understanding and working with colour management fundamentals.
Champion the Customer Experience: Guide customers through installation and onboarding of large format print equipment, providing site-specific insights and ensuring a smooth transition.
Resolve with Impact: Address technical and relationship challenges promptly and professionally, escalating complex issues as needed.
Deliver Tailored Solutions: Support large and complex accounts with customized software and service strategies for HP’s large format print systems.
Lead Onsite Support: Provide hands-on assistance for break-fix issues, mentor third-party service providers, and manage escalations related to large format printers.
Proactively Prevent Issues: Use monitoring tools and data insights to anticipate problems and enhance service outcomes for print solutions.
Drive Technical Excellence: Apply deep technical knowledge of large format print technology to resolve advanced issues and recommend innovative improvements.
Mentor & Collaborate: Support team development, coordinate departmental efforts, and foster strong cross-functional relationships.
Improve Continuously: Identify process gaps, recommend enhancements, and ensure compliance with business controls and safety standards.
Install & Educate: Set up new large format print equipment at customer sites and provide hands-on training to ensure users are confident and capable in operating their systems.
Embrace Teamwork: Thrive in a team-oriented environment where collaboration, communication, and a shared mindset are essential to success.
Apply Technical Expertise: Leverage your background in electrical systems, hardware installation, and troubleshooting to resolve complex technical issues and ensure optimal equipment performance.