Language Interpretation I

UT Southwestern Medical Center • Dallas, TX

12h • Onsite

About The Position

Works under general supervision of Manager Language Services Department. This job is responsible for the accurate interpretation/translation of healthcare information to/from Spanish-speaking patients, patient families to members of the care team. Must be able to work a flexible schedule including nights & weekends to help department operations close gaps in coverage. The ideal candidate has one (1) year of language interpretation experience within a healthcare setting. This is a on-site position. Candidates must live in the Greater DFW area. Shift: To be determined. Applicant will discuss with hiring leader during interview process.

Requirements

• High School Diploma
• No experience required.
• Must speak, read, and write English and target language fluently.
• Additional education may be considered in lieu of experience.

Nice To Haves

• 2 years of job-related experience in a health care setting.
• 1 year of interpretation experience with use of medical terminology and excellent customer service skills.

Responsibilities

• Accurately interpret medical and health care information/instructions from physicians, nurses, or other health care staff to patients/families; and accurately interpret questions and/or concerns from patients/families to physicians, nurses, or health care staff.
• Speak, read and write both English and a second language.
• Communicate effectively both verbally and in writing, with patients, families, and hospital staff.
• Translate consent forms, discharge orders, teaching protocols, and similar from English to target language(s).
• Assist in obtaining patients/families signature where appropriate.
• Provide information regarding health care related cultural issues/needs of limited English proficient patients/families to hospital staff to develop sensitivity.
• Adhere to the Medical Interpreter Code of Ethics and Standards of Practice.
• Demonstrate patient centered behaviors with a focus on responding quickly to calls for services.
• Have excellent interpersonal skills and demonstrated ability to serve patients, families, clinicians, and physicians.
• Assist with varying departmental activities and projects as requested.
• Document in EPIC all daily patient sessions, including University hospitals, hospital based and ambulatory clinics in an accurate and timely manner.
• Keep an accurate list of interpretation sessions and enter this information by the end of each using the RedCap application in Epic per Language Services Department standards of practice.
• Meet physical and non-physical demands as outlined in the job description is an essential function of the job.
• Proactively search for ways to improve service.
• Perform other duties and special projects as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED