Language Center Operations Assistant

L'Alliance New York•New York, NY

7d•$35,000 - $40,000•Onsite

About The Position

The Language Center Operations Assistant will be on the frontlines of customer service for the L’Alliance New York Language Center. The individual will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, preschool) and be able to confidently reply to any customer or potential client. You will look for patterns in these interactions in order to help improve communication with students as well as the Language Center’s own operations. The hours for this position are Monday-Thursday 12-8pm and Friday 9am-6pm, at our Manhattan location.

Requirements

Must hold valid U.S. work authorization
Bachelor’s degree or equivalent work experience
Native-level English fluency; strong French language skills (verbal and written)
Exceptional communication and interpersonal skills
Outstanding customer service skills

Nice To Haves

You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and you’re excited to provide that same experience for our students.
You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
You are a helper. You find it satisfying to help someone solve a problem and you’re willing to jump in wherever needed.
You are an organized multi-tasker who gets a thrill out of checking items off your to-do list.
You are curious, creative, and open to learning from mistakes.
You are tech savvy and comfortable learning new programs and tools quickly.
You have a passion for the French language and culture and want to share that passion with others.

Responsibilities

Greet and welcome clients and students, answer all questions they may have.
Answer questions by phone and email promptly.
Register students in group classes, private lessons, or exams in person or by phone.
Support private lesson administration, including scheduling adjustments, cancellations, and renewals.
Keep students informed of any changes, such as class cancellations or room changes.
Perform administrative tasks such as preparing class rosters, certificates of completion for students, sending exam results, etc.
Assist Language Center colleagues as needed.
Maintain a neat and welcoming reception area.