Language Access Coordinator/ Mixteco Interpreter

Salud Para La Gente•Interlaken, CA

5d•$23 - $28•Hybrid

About The Position

Salud Para La Gente (SALUD) is seeking an individual to provide Mixteco-English-Spanish interpretation and to coordinate and standardize processes for improving interpretation and translation services for patients with limited English proficiency (LEP). The role requires a commitment to exceptional customer service, patient privacy and safety, cultural humility, and teamwork. This position is part of the Patient Services department and reports to the Director of Patient Services.

Requirements

Trilingual: Mixteco, English, Spanish.
High School diploma or GED (AA preferred).
Proficient in Microsoft Office, Word, PowerPoint, Outlook.
Experience with communication technologies such as telephonic or video remote interpreting.
Demonstrated ability to consistently adhere to Salud’s communication guidelines and expectations with internal and external customers including co-workers, patients and external partners including the use of C.A.R.E.
Valid CA Driver’s License and current vehicle insurance; must be able to travel between sites.
Strong organizational skills that reflect ability to prioritize multiple tasks seamlessly with excellent attention to detail.
Excellent customer service skills and excels in a team environment.
Ability to maintain strict confidentiality, understanding of patient confidentiality and HIPAA.

Nice To Haves

Experience working as a professional interpreter.
Experience working in a healthcare setting.

Responsibilities

Provide Mixteco-English-Spanish interpretation for all services and locations of Salud.
Coordinate and standardize the process of connecting limited English proficiency (LEP) patients with appropriate language support services, including in-person interpretation, tele-interpretation, and other modalities.
Demonstrate cultural proficiency with values and behaviors that enable effective engagement with diverse people and groups.
Build and maintain interpreting schedules, arranging for both in-advance and on-demand interpretation requests.
Organize and maintain Salud’s language access resources and workflows, serving as the main point of contact for language support services.
Provide trainings and education to staff as needed.
Act as a liaison between language support vendors and Salud, coordinating contract logistics and payment with external interpretation and translation vendors.
Track and monitor LEP patient experience through surveys, data reporting, and observation, and implement improvements based on findings.
Participate in local trainings and collaborative meetings to improve access to community services for LEP community members.
Lead the implementation and adoption of technological solutions for interpretation and translation services.
Collect staff feedback and explore opportunities for improved language support workflows and resources, implementing improvements based on findings.
Route patient needs and requests as appropriate.
Consistently adhere to and/or exceed SPLG’s communication guidelines and expectations with internal and external customers.
Collaborate with Salud’s Community Health Services and Communications departments to support effective patient communication.
Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact, and smiling; listen skillfully and display a willingness and ability to acknowledge patient and co-workers’ needs, expectations, and values through reflective listening and empathy conveyance.
Respond to co-worker and patient needs in ways that are helpful and beyond expectation.
Maintain strict patient confidentiality and comply with federal and state privacy laws.
Other duties as assigned.