Language Access Analytics Program Manager

Advocate Health•Oak Brook, IL

2d•$51 - $77•Hybrid

About The Position

Highly experienced data driven candidate to lead the Language Access Interpreter Services enterprise data, business intelligence, and analytics strategy. Prefer a candidate in GA, IL, NC or WI (where we are located).

Requirements

Bachelor's degree is required in data analytics, business intelligence, healthcare administration, or related field.
Typically requires 7+ years of progressive experience in data analytics, business intelligence, or healthcare reporting.
Expert proficiency in Power BI, advanced Excel, SQL, and data visualization tools.
Strong data governance and quality management skills for enterprise reporting.
Advanced analytical skills including trend analysis, forecasting, and predictive modeling.
Ability to translate complex data into actionable insights and strategic recommendations.
Experience with healthcare data including operational, financial, and quality metrics.
Strong stakeholder management skills for partnering across diverse functional areas.
Data integration knowledge including ETL processes, data warehousing, and platform connectivity.
Business case development skills include ROI modeling and impact assessment.
Strong communication and presentation skills for conveying data insights to diverse audiences.
Project management skills for managing multiple analytics initiatives simultaneously.

Nice To Haves

Master's degree preferred in data science, business analytics, healthcare informatics, or related field.
Data analytics or BI certifications preferred (e.g., Microsoft Power BI, Tableau, SQL certifications).
Advanced data analytics certifications preferred.
Healthcare analytics or informatics certifications a plus.
Prefer 7+ years of healthcare data analytics experience with enterprise BI platform management.
Experience building enterprise analytics programs for healthcare operations.
Experience with healthcare regulatory reporting and compliance analytics.
Advanced statistical analysis and modeling skills.
Experience with data science tools (Python, R) for advanced analytics.
Experience leading data literacy initiatives and building self-service analytics capabilities.

Responsibilities

Lead the enterprise data, business intelligence, and analytics strategy for Language Services.
Develop and manage performance dashboards, reports, and data visualizations for operational and strategic decision-making.
Provide data-driven insights and actionable recommendations to AVP leadership and functional leaders.
Design and maintain data governance frameworks, standards, and quality assurance processes.
Manage enterprise reporting including KPIs, SLAs, utilization metrics, and financial performance.
Partner with all functional areas to identify data needs, define metrics, and build reporting solutions.
Lead trend analysis, forecasting, and predictive analytics to support strategic planning.
Collaborate with IT on data integration, warehouse design, and platform connectivity.
Develop and manage analytics tools and platforms (Power BI, Excel, SQL) for the department.
Support business case development with data analysis, ROI modeling, and impact assessment.
Ensure data accuracy, integrity, and security across all reporting and analytics systems.
Train and develop stakeholders on data literacy, dashboard usage, and self-service reporting.
Manage ad hoc data requests and analysis projects for leadership and operational teams.
Represent Language Services data and analytics in enterprise reporting and governance forums.
Drive enterprise data analytics strategy and capabilities that enable advanced decision-making across Language Services.
Develop predictive analytics and forecasting models that inform strategic planning and operational optimization.
Lead adoption of emerging analytics tools and approaches that enhance data maturity and competitive intelligence.
Provide data-driven financial analysis and ROI modeling that supports strategic investment and budget decisions.
Monitor program-level financial metrics and analytics that demonstrate revenue impact and cost optimization results.
Support business case development with comprehensive data analysis and impact assessment.
Build enterprise reporting infrastructure and dashboards that inform operational decision-making across all functional areas.
Establish data governance standards and quality assurance processes that ensure accuracy and reliability of enterprise metrics.
Support operational teams with analytics and insights that drive continuous improvement and SLA compliance.
Develop and monitor enterprise analytics on language access equity, health outcomes, and patient satisfaction.
Support measurement and reporting of patient experience metrics that demonstrate language access effectiveness.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program