Language Access Supervisor

Advocate Health and Hospitals Corporation•Wake Forest, NC

1d•Hybrid

About The Position

This leader will be responsible for Language Access and Interpreting Services for the Wake Area. The role requires leadership experience, the ability to maintain proper staffing of Medical Interpreters, and experience in a medical environment performing medical verbal and written interpretation.

Requirements

Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.
Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models.
Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).
Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.
Excellent human relations and communication skills necessary.
Basic computer skills.
Ability to utilize video interpreting techniques.
Medical Interpreter (CMI) certification issued by The National Board of Certification for Medical Interpreters needs to be obtained within 1 year.

Responsibilities

Maintains proper staffing of Medical Interpreter caregivers, including the development and maintenance of productivity, quality and patient experience standards.
Monitors utilization of interpreter services and provides work direction to staff and agency interpreters as necessary.
Provides expertise in complex cases involving end of life issues, difficult family situations, domestic violence, and problem-solving difficult cases.
Serves as a resource for interpretation, education and implementation of policies and procedures.
Maintains a direct line of communication with the medical interpreter leadership and staff, dispatchers and other hospital/clinic departments to assure the optimum in patient flow and patient care.
Identifies and participates in the resolution of interdepartmental problems and recommends changes as defined by observed trends.
Investigates patient, family, physician, nursing, and/or hospital staff complaints and responds to suggestions in a timely manner.
Establishes and maintains in-service programs for medical interpreters as well as clinical staff working with medical interpreters.
Provides medical interpreting services for patients as needed.
Adheres to all federal, state and local laws and regulations governing the practice of medical interpreting in healthcare.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
Age-specific information is developed further in the departmental job standards.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program