LANE MANAGER

Gettel Automotive Group•Sarasota, FL

1d•Onsite

About The Position

The Lane Manager is responsible for overseeing porter/valet interactions with customers and managing the scheduling of porters and greeters. This role involves coaching service advisors on customer experience in real-time, evaluating writer performance using core competency score sheets, and acting as a backup service salesperson when needed. The Lane Manager will also be responsible for orchestrating the team during the first two hours of each day, maintaining the security of administrative materials, and supporting advisors in closing sales. Additionally, this position manages the repeat repair process, reports safety and integrity concerns to management, and becomes a champion for the department's computer systems, including training other service associates. A professional appearance and maintaining a clean reception area are also key aspects of this role, along with assisting in special assignments from the Service Manager.

Requirements

Managing porter/valet interaction with customers and scheduling of each porter/greeter.
Coaching adviser on customer experience in real time.
Use the core competency score sheets and evaluate each writer a minimum of 2 times a week.
Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
Act as a backup service salesperson in the absence of the service advisors.
Spend the first 2 hours of every day in the drive orchestrating the team.
Maintain the security of all administrative materials and work areas.
Upsell support for advisers (closing sales using the turnover process).
Turnover of the customer, by name, to the advisers.
Manage the repeat repair process.
Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
Maintain a professional appearance including a standard uniform with proper identification.
Keep the reception area clean and organized.
Assist in any special assignments as designated by Service Manager.
10 – 5 – First – Last “my pleasure” customer contact process.

Responsibilities

Managing porter/valet interaction with customers and scheduling of each porter/greeter.
Coaching adviser on customer experience in real time.
Use the core competency score sheets and evaluate each writer a minimum of 2 times a week.
Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
Act as a backup service salesperson in the absence of the service advisors.
Spend the first 2 hours of every day in the drive orchestrating the team.
Maintain the security of all administrative materials and work areas.
Upsell support for advisers (closing sales using the turnover process).
Turnover of the customer, by name, to the advisers.
Manage the repeat repair process.
Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
Maintain a professional appearance including a standard uniform with proper identification.
Keep the reception area clean and organized.
Assist in any special assignments as designated by Service Manager.
10 – 5 – First – Last “my pleasure” customer contact process.