Landscape Operations Manager

SFM Services, Inc.•Miami, FL

6d•$85,000 - $97,000•Onsite

About The Position

Established South Florida Landscape Company is seeking qualified, highly organized landscape maintenance professionals to join our growing team, which caters to commercial and government clients in the fields of landscape maintenance, design & installation, and arbor care. This is a field facing operations leadership position — hands-on, fast-paced, and accountable. You'll own oversite for route performance, crew execution, and client retention across a large commercial landscape maintenance portfolio in South Florida. Key aspects of the role include: - Direct oversight of 6–8 managers. - Management of approximately 120 field staff. - Responsibility for a multi-site commercial portfolio. The ideal candidate can assess a route, identify issues such as quality concerns, hour overruns, and density gaps, and develop a corrective action plan promptly. This role emphasizes leading through account managers and viewing client needs as opportunities.

Requirements

5+ years of progressive leadership in commercial landscape maintenance operations (actual management experience required, not just field experience).
Proven track record in route planning, logistical optimization, and managing crew production rates.
Ability to diagnose field problems and follow through with corrective action.
Strong working knowledge of South Florida plant materials, turfgrasses, palms, and local horticultural practices.
Comfortable with enhancement, irrigation, and arbor care sales.
Proficient in Microsoft Office and familiar with landscape management software or ERP/routing tools.
Ability to accurately forecast labor, materials, and equipment needs.
Valid Driver's License with a clean record.
Must be authorized to work in the United States.
Must pass a pre-employment screening including background check and drug test.

Nice To Haves

Fluent in English and Spanish – preferred for effective crew communication.

Responsibilities

Route optimization and labor control: Develop, monitor, and continuously improve route structures. Track production rates, identify job-hour slippage and operational bottlenecks, and implement corrective action fast. Ensure budget compliance.
Team leadership and accountability: Manage 6–8 account managers and approximately 120 field staff. Set clear execution standards, conduct quality audits, develop crew leaders, and hold the team accountable to outcomes.
Client retention and relationship management: Proactively address issues before clients raise them. Maintain proactive communication and protect the portfolio. Resolve situations where retention is at risk.
Ancillary revenue generation: Identify and close enhancement, irrigation, and arborcare opportunities by leveraging knowledge of properties to drive additional revenue through account managers.
Financial and administrative oversight: Manage gross margins, labor forecasting, equipment utilization, and payroll reporting in collaboration with the General Manager.
Training and development: Develop and implement structured training and advancement programs for crew members and leaders.