Landscape Operations Manager

SFM Services•Miami, FL

5d•Onsite

About The Position

Established South Florida Landscape Company is seeking qualified, highly organized landscape maintenance professionals to join our growing team, which caters to commercial and government clients in the fields of landscape maintenance, design & installation, and arbor care. This is a field facing operations leadership position — hands-on, fast-paced, and accountable. You'll own oversite for route performance, crew execution, and client retention across a large commercial landscape maintenance portfolio in South Florida. 6–8 managers direct reporting to you 120 field staff under your oversight Multi-site commercial portfolio The right person can walk a route, spot the problems such as quality issues, hour overruns, density gaps, and build a corrective action plan the same week. You lead through your account managers, not around them. And when a client has a need, you see it as an opportunity.

Requirements

5+ years of progressive leadership in commercial landscape maintenance operations - not just field experience, actual management
Proven track record in route planning, logistical optimization, and managing crew production rates
Ability to diagnose field problems and follow through with corrective action - not just identify them
Strong working knowledge of South Florida plant materials, turfgrasses, palms, and local horticultural practices
Comfortable with enhancement, irrigation, and arbor care sales
Proficient in Microsoft Office and familiar with landscape management software or ERP/routing tools
Ability to accurately forecast labor, materials, and equipment needs
Valid Driver's License with a clean record; able to commute to the Medley/Doral area daily
Candidate must be authorized to work in the United States.
Must pass a pre-employment screening including background check and drug test.
Must have Valid Driver’s License and clean driving record.

Nice To Haves

Fluent in English and Spanish – preferred for effective crew communication

Responsibilities

Perform a wide variety of landscape maintenance functions related to the daily performance of contracted services.
Route optimization and labor control: Develop, monitor, and continuously improve route structures. Track production rates, identify job-hour slippage and operational bottlenecks, and implement corrective action fast. Budget compliance isn't negotiable.
Team leadership and accountability: Manage 6–8 account managers and approximately 120 field staff. Set clear execution standards, conduct quality audits, develop crew leaders, and hold your team accountable to outcomes, not just effort.
Client retention and relationship management: Stay ahead of issues before clients have to raise them. Keep communication proactive and protect the portfolio. When retention is at risk, you're the one who fixes it.
Ancillary revenue: Identify and close enhancement, irrigation, and arborcare opportunities. Use that knowledge to drive additional revenue through your account managers for the business.
Financial and administrative oversight: Manage gross margins, labor forecasting, equipment utilization, and payroll reporting in collaboration with the General Manager.
Training and development: Develop and implement structured training and advancement programs for crew members and leaders. Build the team below you, not just manage it.