Landscape Office Assistant Manager

Marvins Organic Gardens•Cincinnati, OH

27d•Hybrid

About The Position

Marvin’s Organic Gardens (MOG) is seeking an extraordinary and visionary Office Assistant Manager who is a people person, highly organized, self-managing, and a processes champion. This vital role is a clear career path designed to support the founding owners. As you master and optimize MOG's systems, manage billing, and cultivate deep relationships with the MOG family, you will pave the way to take over full-time office management, allowing the founders to step back from daily logistics. This position offers a clear leadership path, purpose-driven work supporting earth stewardship, systems ownership with freedom to innovate, and a people-first culture. You will work in two unique locations: our rural, forested company sanctuary gardens near the Little Miami River & bike trail, and our non-profit urban office with entrepreneurs & thought leaders. You will be joining a passionate, dedicated team backed by a 5-star reputation.

Requirements

Minimum 3 years of experience in office administration, management, operations coordination, or logistics.
Natural knack for building workflows.
Highly proficient and comfortable working daily with QuickBooks, Jobber CRM platform, Google Suite (Docs, Sheets, Drive), Social Media, and the Apple/Mac ecosystem.
Strong attention to detail with experience managing customer billing and numbers.
High EQ and strong communication skills; ability to listen actively and bridge communication gaps between different teams.
Ability to be versatile and gracefully wear multiple hats.
Flexible schedule and openness to work in multiple locations throughout the week.
Ability to perform physical tasks such as organizing the shop, weeding gardens, or assisting clients with lifting.
Aligned with environmental sustainability and a culture of mutual care.
Reliable car and openness to travel with it from place to place.
Must be able to work in 2 office locations: Lebanon, OH Office, and Community Co-working Space in Pleasant Ridge/Cincinnati, OH.
May involve visiting field teams throughout Greater Cincinnati and Dayton.

Nice To Haves

Green industry experience is highly desirable.
A bonus if you like to geek out on plants and other creatures.

Responsibilities

Analyze, develop, and refine existing workflows connecting the office to field crews to enhance operational efficiency in communication, dispatching, and tracking.
Develop a new inventory system and other tracking systems.
Take ownership of client billing, process payments, manage accounts receivable and payable, and maintain accurate records within Jobber & QuickBooks.
Identify and close expense logging gaps across the field team.
Act as the primary, white-glove point of contact for clients, managing the CRM software for lead inquiries, consultations, scheduling, and job dispatch.
Manage Google reviews and other similar platforms.
Maintain and optimize the digital workspace, ensuring clean data flow and organization across all company tools.
Partner with the owners to absorb legacy business operations, assist with building online educational content, and gradually take ownership of daily administrative decisions.
Manage bi-weekly payroll & PTO requests, incentives program, assist with hiring and manage employee onboarding, support employee development tracking, enforce HR documentation and safety protocols, manage worker’s comp policy & unemployment claims.
Continue to elevate the company culture through implementing training programs, daily positive interactions, company volunteer service projects, and family gatherings.