Landscape Inspector

Castle Management•Naples, FL

About The Position

The Landscape Inspector inspects work performed by the contractor landscape service provider to ensure it meets the quality standards and scope of work outlined in the contract. The role includes visual inspections and walking areas where services have recently been performed, identifying deficiencies or concerns, and communicating findings to the General Manager. The inspector should be familiar with a wide variety of landscape species—including turf, shrubs, trees, flowers, and plants—their growth patterns, and their basic needs. The role requires outstanding customer service representative of Castle Royal Service. Bilingual English and Spanish skills are desirable but not required. The Landscape Inspector reports directly to the General Manager and communicates with the landscape service provider’s management team as requested by the General Manager. The position coordinates landscape inspections, work-order follow-up, vendor and committee communications, and resident information. It involves attending weekly landscape vendor meetings and monthly Landscape Committee meetings, and attending Board meetings upon request to provide updates. The inspector may assist the General Manager with special requests and may be assigned other duties by the on-site General Manager. The position requires a valid driver’s license, working familiarity with Excel and Word, and the ability to work outdoors and respond to emergencies and callouts in a timely manner.

Requirements

High school diploma.
At least 2 years of experience in landscape management or project management; experience in large-scale community associations or similar environments is preferred.
Demonstrated experience managing vendor relationships, budgeting, and project execution.
Experience managing multiple projects simultaneously and overseeing large-scale landscape maintenance programs.
Valid driver’s license.
Working familiarity with Excel and Word.
Familiarity with a wide variety of landscape species, their growth patterns, and their basic needs.
Strong customer service, communication, and interpersonal skills, including the ability to build customer-focused relationships across organizational levels.
Strong working knowledge of customer service principles and practices.
Strong analytical and problem-solving skills.
Office management, organizational, and interpersonal skills, with attention to detail and time management.
Ability to communicate, receive, and exchange information through spoken and written means.
Ability to work under tight deadlines and prioritize time effectively.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure and maintain composure and good judgment in emergency, difficult, or stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand for long periods; crawl in small or tight spaces; work in heat, cold, wind, and rain; walk and climb stairs; stoop, bend, and reach; and handle, grasp, and feel objects and equipment.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone.
Ability to use fingers extensively for typing and to use a computer monitor visually.
Ability to navigate the property and buildings quickly and easily, and detect auditory and/or visual emergency alarms.
Correctable vision to 20/20.
Ability to work extended hours and weekends based on project requirements.
Ability to operate a golf cart or other motor vehicle.

Nice To Haves

Associate’s or bachelor’s degree; a bachelor’s degree is preferred, with a concentration in business administration, landscape management, horticulture, or a related field.
Certifications in landscape management, project management, or related disciplines, such as Certified Landscape Professional or Project Management Professional.
Experience in large-scale community associations or similar environments.
Experience with budgeting and financial forecasting for landscape or property management projects.
Bilingual English and Spanish skills.
Golf course experience.
Ability to travel off-site for training sessions.

Responsibilities

Inspect the community on a recurring cycle, dividing it into equal sections and inspecting one section each week.
Complete inspections based on a daily review with the General Manager of vendor activity and on-site work orders.
Follow up on all open work orders at the weekly meeting with the landscape vendor.
Coordinate with the landscape vendor, Landscape Committee Chair, and Board liaison, and facilitate communication with the membership.
Provide residents with information in a timely manner when assigned to assist them.
Attend weekly landscape vendor meetings and monthly Landscape Committee meetings.
Attend Board meetings upon request to provide regular updates.
Assist the General Manager with special requests and perform other duties assigned by the on-site General Manager.
Resolve and follow up on landscape complaints and issues as assigned.
Follow safety procedures and maintain a safe work environment.
Respond to emergencies and callouts in a timely manner.