Landlord Support Specialist

HOM, INC.•Phoenix, AZ

just now•Onsite

About The Position

As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. Whether ending homelessness through housing assistance, guiding new landlords and property owners through the financial benefits of our programs, or advocating among local leaders for increased funding and supportive services, our HOM team engages in meaningful work that advances our mission of ending homelessness in Arizona through housing. Honored as a Top 100 Companies to Work for in Arizona, HOM provides opportunities to make an impact, alongside generous pay, benefits, work/life balance, and PTO, among many other great perks. If you’re passionate about making a difference in our communities, there’s no place like HOM. The Landlord Support Specialist coordinates several tasks and functions related to the occupancy and participation of program participants in several different HUD housing programs. Rather than managing a caseload of program participants, the Landlord Support Specialist performs specific tasks for all program participants in coordination with the Housing Specialists and other HOM Team members. Program Duties will be segregated and assigned out between Landlord Support Specialists at the discretion of the Landlord Support Supervisor and the Director, Landlord Relations. While all program duties described below will not be assigned to one team member, the expectation is that all the duties can be performed by all team members. The Landlord Support Specialist is a non-exempt position.

Requirements

Proficiency in Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.
Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects.
Knowledgeable of AZ Residential Landlord & Tenant Act.
Demonstrated high level of skill with interpersonal relationships and communication.
Strong sense of ownership of work processes and outcomes.
Excellent people skills and the proven ability to work well with a wide range of personalities.
Ability to think strategically and tactically to accomplish goals.
Ability to manage change while working as part of a team.
Problem solver with the ability to adapt to unexpected challenges.
Ability to lift to 30 lbs. on a regular basis.
Must pass a background check consistent with role responsibilities and compliance requirements.
Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
As part of providing a dynamic environment where everyone can be their best, we participate in the Predictive Index Behavioral Assessment and use PI tools to strengthen our performance. All team members will take the PI assessment and participate in trainings and implementation around this tool.
Demonstration of performance and attributes contained within the four (4) focus areas of HOM Inc.’s Competency Model shown below, Emotional Intelligence, Expertise, Ethics, and Excellence.
Current Arizona Driver’s License.
Current Automobile Insurance.
Flexibility to support additional duties as assigned.
Understanding and commitment to “Housing First” principles in ending homelessness.
High School Diploma or GED equivalent required.

Nice To Haves

Experience in residential property management, real estate, or housing preferred.
Associates and/or Bachelor’s degree preferred.

Responsibilities

Serve as a primary point of contact for landlords and property managers with existing HOM-assisted tenancies, providing responsive support and coordinating with internal teams to resolve landlord and tenancy-related concerns.
Review and process RFTAs for initial lease-ups, participant moves, and other housing actions, ensuring required documentation and applicable program requirements are met.
Review landlord, ownership, payee, banking, and required compliance documentation for accuracy and consistency, coordinating with Landlord Engagement when verification, updates, or additional information are required.
Conduct rent reasonableness determinations for initial lease-ups, participant moves, lease renewals, rent increases, and other required actions using current rental market data and appropriate comparable units, and communicate findings and negotiate proposed rents with landlords when necessary to meet market and program requirements.
Coordinate lease renewals and other lease-related activities from initiation through completion, including landlord outreach, rent and lease changes, renewal and non-renewal documentation, required approvals, and collection and review of executed lease agreements, and initiate payment holds, notices, or other escalation actions when documentation or program requirements are not satisfied within established timelines.
Review lease and tenancy information for accuracy and consistency with household and program requirements, coordinating changes, discrepancies, or unresolved issues with landlords, Housing Specialists, and other applicable HOM team members.
Review housing assistance payment activity, payment holds, and related records to identify and assist with resolving issues affecting accurate and timely landlord payments.
Maintain accurate and timely records within required HOM systems.
Manages a high-volume caseload of 750-800
Maintain priorities, deadlines, and follow-up responsibilities while collaborating across HOM departments to support timely lease-up, successful tenancies, effective landlord relationships, and program compliance.
Perform other related duties and responsibilities assigned to support departmental operations and program requirements.
Work with landlords and property managers to maintain accurate and current property and unit availability within Padmission Connect and other applicable HOM systems to support housing search and lease-up activities.
Conduct regular debarment checks to ensure compliance.

Benefits

Generous pay
Benefits
Work/life balance
PTO
Excellent medical, dental, and vision benefits
Employee assistance programs for physical and mental well-being
Monthly chair massages
Employee wellness program events and challenges
Blood drives
Competitive pay
Save for retirement with employer matching and opportunities for financial planning
Life, disability, and accident insurance
Generous paid time off (PTO)
13 paid National holidays