Lander Desk Occupancy Supervisor, Housing & Food Services

University of Washington•Seattle, WA

5d•Onsite

About The Position

Housing & Food Services has an outstanding opportunity for Lander Desk Occupancy Supervisor (Administrative Assistant Supv (NE S SEIU 925 Supv)) to join their team. Reporting to Regional Desk Supervisor, the Lander Desk Occupancy Supervisor is responsible for providing oversight of desk operations and occupancy management, including the supervision of student employees, at a regional desk, that serves students living in the associated residential communities.

Requirements

Requires High School/GED AND five years of office or administrative support experience to include one year of experience as a lead or supervisor.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

Nice To Haves

Bachelor’s degree AND two years of successful supervisory, administrative and customer service experience in a related field.
Experience interpreting and communicating complex policies, procedures and agreements.
Direct experience working with residence hall desks and conferences.
One year of experience working in an environment covered by Federal Education Rights and Privacy Act (FERPA).

Responsibilities

Maintain appropriate files and records, including floor charts, key records, check-ins, check-outs, room and hall changes, no-shows and vacates.
Coordinate room change processes including data management, offer coordination, administrative functions and policy advisement.
Submit and track work orders for rekeys, key replacements and building maintenance.
Provide customer service to customers, residents and guests in residence halls.
Provide information to employees, residents, conference guests and campus staff regarding departmental procedures, policies, services, events and activities.
Prepare and maintain correspondence, reports, forms and other communications necessary for effective desk operations.
Plan, document and provide group and individual staff training.
Monitor HFS systems, such as SharePoint, for content that relates/refers to Desk Services.
Participate on unit, Department and campus committees and teams as assigned, including process improvement initiatives and capital projects.
Direct supervision of up to 15-25 student employees.
Interview and recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct performance evaluations for student staff, recommend disciplinary action as needed.