Food Services Supervisor

Chartwell • London, ON

20h • Onsite

About The Position

The Food Services Supervisor is responsible for all aspects of the residence’s food service department, ensuring residents and guests are provided with outstanding service and creative menus that meet and exceed expectations. The role also assists in maintaining a safe and secure environment for residents, visitors, and other staff members.

Requirements

• Minimum of two years supervisory experience in a volume food preparation environment in a retirement/LTC residence, the healthcare or hospitality industry.
• Successful and minimum completion of a post-secondary diploma in Food and Beverage Management from a recognized institution.
• Current qualification as a chef and in possession of a Food Service Supervisors certificate.
• Minimum of one year experience in front of house and customer service.
• Excellent communication skills (both written and verbal).
• Effective interpersonal and conflict resolution skills.
• Good organizational and time management skills with the ability to multi-task.
• Customer service oriented.
• Must have working knowledge of special diets.

Nice To Haves

• Prior labour relations experience preferred.

Responsibilities

• Prepares or monitors the preparation of service daily and special event menu plans to ensure individual dietary needs are met.
• Develops and maintains effective relationships with residents and their families in order to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction.
• Ensures that the meals and services provided meet or exceed residents’ and Chartwell’s expectations.
• Provides residents with a safe and comfortable environment.
• Leads and manages food services staff to achieve department goals.
• Participates as a member of the work team and provides support to the other members of the team.
• Recruits and organizes staff orientation and in-service training programs.
• Schedules and assigns work, monitors and evaluates staff performance.
• Forecasts, monitors and approves expenditures from the food services budget.
• Maximizes purchasing power while maintaining or exceeding residence quality and service standards and provincial and legal requirements.
• Develops and implements inventory control systems to maximize saving and minimize waste.
• Liaises with municipal and provincial agencies concerning health and safety issues.
• Voluntarily participates as a member of professional associations such as Canadian Culinary Federation, Canadian Food Service Supervisors Association.
• Chairs the Food Committee or Food Advisory Committee.
• Consults with the Dietitian/Director of Food and Beverage as required, to determine appropriate dietary needs for menu planning purposes.
• Ensures compliance to food safety, sanitation and overall workplace safety standards.
• Performs other related duties as required.

Benefits

• We’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees.
• Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
• Commitment to diversity and inclusivity.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree