Lana'i Ambassador

Four Seasons Hotels and Resorts • Lanai City, HI

9d • Onsite

About The Position

The Four Seasons Resort Lāna’i is looking for a Lana’i Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. The Lana‘i Ambassador provides personalized guest service throughout the stay, acting as a primary point of contact for arrivals, departures, and requests while ensuring a seamless, luxury experience.

Requirements

• Successful candidate must possess legal work authorization in United States
• Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Exceptional guest service skills with a genuine passion for hospitality and creating memorable guest experiences.
• Outstanding communication skills, both verbal and written, with the ability to engage professionally and confidently with guests and colleagues.

Responsibilities

• Welcome guests and manage seamless arrival and departure experiences, including check-in/check-out, verifying reservation details, issuing keys, coordinating luggage, and processing accurate billing and payments
• Serve as a primary point of contact throughout the stay, building relationships, anticipating needs, and coordinating dining, activities, spa services, transportation, and special requests
• Deliver personalized, high-level guest service by recognizing preferences, handling VIP interactions, resolving concerns, and ensuring satisfaction through proactive service recovery
• Maintain accurate guest records using property management systems, including reservations, profiles, preferences, and billing details
• Handle cashiering responsibilities, including processing payments, posting charges, reconciling transactions, and maintaining balance accuracy
• Support revenue generation by promoting room upgrades, resort experiences, and amenities while ensuring accurate rate assignment and billing

Benefits

• Hourly Rate: $31.80
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed