Lake Terrace Pool Supervisor

The Broadmoor Hotel's Talent Acquisition Team • Colorado Springs, CO

3h • $25 - $30

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
This is your opportunity work while enjoying your day outside during Colorado’s beautiful summer. As a member of the Lake Terrace Pool Team, you will be responsible for directing, coordinating and overseeing the activities of the pool including the bar and restaurant and ensuring all guests receive courteous and rapid service.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

Requirements

• High school diploma or GED. Experience working in the Food and Beverage industry of minimum of two years preferred.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Experience supervising a team and working in a fast-paced environment
• Flexibility in schedule as it will change often.
• Strong interpersonal communication skills
• Experience with order processing
• Ability to complete Broadmoor Alcohol Awareness training
• In compliance with state liquor laws, must be at least 21 years of age as they will be overseeing and supporting activities at the bar.
• Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times and employee may be exposed to fumes, toxic, or caustic chemicals.
• Reasonable accommodations will be made for individuals with disabilities

Responsibilities

• Develop and execute training initiatives and procedures for all staff positions in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Execute service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Oversee operations of the entire Pool
• Resolve guest complaints regarding food, beverage or service
• Account for and record all comp ticket information for each shift
• Report to Manager on guest and staff activities for each shift
• Monitor and coach staff as needed to ensure compliance with service standards, spotter standards, Forbes/AAA inspection standards and hotel policies
• Schedule, deploy and/or cut staff based on daily and/or immediate business needs
• Check reservations for special parties and verify complete instructions for said parties
• Present appropriate menus to guests and offer recommendations and descriptions for the purpose of assisting and up-selling the menus
• Assist in the recruitment, interviewing, hiring, and training of new employees
• Assist Chef de Cuisine and Manager with menu development for food and beverages
• Assist server in retrieving items from the kitchen and bar and serve as needed
• Assist the bartender as needed
• Assist the bus persons with clearing and resetting of tables as needed
• Ensure station and side work duties are complete prior to staff departure
• Assist manager with monthly inventory
• Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the quality of the restaurant.
• Maintain knowledge of, abide by, and enforce Colorado liquor laws
• Assist the Manager with weekly scheduling of staff
• Assist with monitoring and evaluating staff performance
• Assist with issuing formal discipline as needed
• Assist manager with monthly P&L reports
• Audit daily staff timecards to ensure all punches are correct and transfer staff wages to other departments according to Work Authorization forms
• Facilitate hotel orientation classes as needed by HR Training Department
• Actively participate in ongoing training programs through HR Training Department
• Ensure that all appropriate paperwork is completed and turned in including time logs, comp logs and shift reports
• Ensure that all pertinent information is communicated to supervisor or manager of upcoming shift(s) through daily log
• Order and/or requisition products and supplies and maintains stock levels appropriately based on business needs and budgets
• Make decisions on the Manager’s behalf when he/she and the Lead Supervisor is absent
• Maintain courteous, professional and polite attitude with all other service and kitchen staff
• Maintain knowledge of Broadmoor history, grounds, services and locations
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines

Benefits

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED