Accountable for the delivery of quality care to patients and families according to the individualized needs of the patient. Provides appropriate care specific to the age of the customer/patient, to ensure understanding and comfort level of treatment as outlined in the Population Specific Criteria. Demonstrates ability to identify opportunities for and give individualized customer service/patient care according to customer/patient needs. Performs an initial and ongoing assessment to determine the patient's needs. Includes data from the patient/significant other(s) in the assessment as appropriate. Prioritizes data collection according to patient's immediate needs. Develops/reviews/revises and individualizes the plan of care to address the patient's nursing care needs for optimum patient care outcomes. (Consultation and resources, nurses as teachers.) Collaborates with providers and other clinical disciplines as appropriate. Provides teaching specific to the patient. Care plan reflects continuing care needs and/or referrals. Implements interventions that are consistent with the established plan of care in a safe and appropriate manner (Professional Models of Care). Is familiar with, and follows, lactation protocols and standards of care. Uses current knowledge in lactation practice based on standards and research literature. Performs technical skills competently and independently to assure patient safety (autonomy). Able to competently perform technical skills independently. Is accountable to learn new skills and equipment within areas' specifications and time frame. Demonstrates correct and safe technique in the use of equipment according to specific product information and policy and procedure manuals. Follows appropriate procedure for obtaining and returning or cleaning/disposing of equipment and supplies. Maintains a professional behavior in attitude, demeanor, interactions to achieve organization's mission. (Quality Improvement, Image of Nursing, Interdisciplinary Relationships, Professional Development, community and the healthcare organization.) Communicates effectively to solve problems at the personal and unit level. Is approachable and professional in working with other health professionals, ancillary staff, patients and family. Takes pride in the unit by active participation in restocking and maintaining a clean environment. Maintains a professional appearance, behavior, and work environment. Maintains competence in area of experience. Participates in meetings and/or committees as needed to assist in decisions effecting area/unit or organization. Initiates action to correct, prevent, and/or minimize risk(s) to the patient, family or staff/employees. (Quality of Care) Completes appropriate report form for a risk (e.g., variance/incident report, patient concern report, maintenance request). Communicates to appropriate personnel regarding unresolved issues. Works within the scope of practice as defined by Nurse Practice Act. Fiscally accountable. Acts professionally responsible for human and other resources. Charges accurately for use of supplies and equipment according to policy. Provides education and support for the breast feeding mother and baby during inpatient phase. Assesses inpatients with an identified lactation risk factor. Consults with staff nurses regarding patient assessment/risk factor. Documents patient assessments and interventions. Identifies potential problems in breast feeding mother and baby during the inpatient or outpatient phase. Develops a breastfeeding plan for discharge with mother. Communicates plan to Staff Registered Nurse (RN) and/or physician. Assure follow-up per phone. Provides ongoing breast feeding education during the pregnancy continuum. Updates and adapts infant feeding curriculum of the prepared childbirth series and develops/updates handouts on an ongoing basis. Facilitates Baby and Me / support programs. Serves as a resource for Baby and Me facilitators. Teaches educational sessions for corporate lactation clients. Provides ongoing professional education on breastfeeding issues. Prepares formal inservices for staff and/or community. Utilizes informal opportunities to teach staff by hands-on and examples. Participates in orientation of new employees. Serves as a resource for student experiences. Performs a telephone assessment of discharged breast feeding mothers and babies. Utilizes appropriate telephone communication techniques for accurate assessment. Initiates referral as outpatient or to MD as indicated. Documents phone assessments. Serves as a resource for corporate lactation clients on an as needed basis.
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Career Level
Mid Level
Education Level
Associate degree