Caleb Brett - Supervisor, Lab

Intertek•Romeoville, IL

6d•Onsite

About The Position

Intertek, a leading provider of quality and safety solutions, is seeking a Laboratory Supervisor to join their Caleb Brett team at their Romeoville, IL facility. This role offers a career opportunity in the Inspection and Testing business within Intertek, a global leader in the ATIC Industry. Intertek Caleb Brett specializes in Cargo inspection and analytical assessment services for the oil and gas, chemical, and commodities markets, utilizing a global network of laboratories and providing 24/7 availability. Intertek aims to be a Total Quality Assurance Provider, bringing quality, safety, and sustainability to life.

Requirements

Two years of experience in an inspection company, and knowledge of basic contract do's and don'ts
Sound knowledge of petroleum and chemical inspection procedures
An understanding of the business requirements of the client, relative to the purpose of the services provided
Working knowledge of the testing of those commodities that is at the core of the business, and of the significance of quality test data
Able and willing to travel, build customer relationships, and help with company growth
Valid Driver's License and reliable driving record required

Responsibilities

Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
Serve as the single point of customer contact for business related to that particular branch office, area or region.
Record details of nominations on a job order, enter each job into a record, and assign a unique identifier upon receipt of a request for services.
Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties.
Act as decision maker and problem solver on issues involving a specific customer’s job nominations or job assignments.
Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify needs, and coordinate communications between the client and Intertek personnel.
Advise the Corporate Contract Administrator at Houston Headquarters of any contractual issues.
Maintain communication flow between responsible parties involved in job assignments, organize requested services, relay information about product hazards and properties, and manage communication to resolve problems.
Act as a single point of contact for designated clients for all instructions, according to business protocol.
Collect information from Inspectors, communicate with the laboratory regarding analysis, and assemble a final report.
Manage account receivable balances and maintain accurate records on closed jobs for billing, volume reconciliation, and claims handling.
Maintain a working geographic awareness of Intertek’s locations and capabilities.
Access necessary personnel and services to complete customer assignments.
Coordinate with corporate business development for marketing plans, visit customers and jobsites, and represent the Branch and Company positively.
Perform non-discretionary functions, including duties of a Dispatcher and Branch Sales, not exceeding 25% of work time.
Perform annual performance appraisals.