Caleb Brett - Supervisor, Lab

Intertek•Romeoville, IL

5d•Onsite

About The Position

Intertek, a leading provider of quality and safety solutions, is seeking a Laboratory Supervisor to join our Caleb Brett team at our Romeoville, IL facility. This role offers a career opportunity in the Inspection and Testing business within Intertek, a global leader in the ATIC Industry. Intertek Caleb Brett specializes in Cargo inspection and analytical assessment services for the oil and gas, chemical, and other commodities markets, leveraging a global network of laboratories and over 130 years of customer service. Intertek is committed to Total Quality Assurance, aiming to bring quality, safety, and sustainability to life.

Requirements

Two years of experience in an inspection company.
Knowledge of basic contract do's and don'ts.
Sound knowledge of petroleum and chemical inspection procedures.
An understanding of the business requirements of the client, relative to the purpose of the services provided.
Working knowledge of the testing of commodities at the core of the business, and of the significance of quality test data.
Able and willing to travel.
Ability to build customer relationships and help with company growth.
Valid Driver's License and reliable driving record required.

Nice To Haves

Strong work ethic
Business acumen
Excellent customer service
Dependable & reliable
Organized
Ability to set priorities

Responsibilities

Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
Serve as the single point of customer contact for business related to that particular branch office, area or region.
Record details of service requests on a job order, enter each job into a record, and assign a unique identifier.
Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, alerting relevant parties.
Act as a decision maker and problem solver for issues involving a specific customer’s job nominations or job assignments.
Understand the nominating company's Intertek agreement, obtain detailed instructions from the client, and coordinate communications between the client and Intertek personnel.
Interpret issues involving contract administration and advise the Corporate Contract Administrator of any contractual issues.
Maintain communication flow between responsible parties involved in job assignments, organize requested services, relay information about product hazards, and manage communication to resolve problems.
Act as the single point of contact for designated clients for all instructions, according to business protocol.
Collect information from Inspectors, communicate with the laboratory regarding analysis, and assemble a final report.
Manage account receivable balances and maintain accurate records for billing, volume reconciliation, and claims handling.
Maintain working geographic awareness of Intertek’s locations and capabilities.
Access necessary personnel and services to complete customer assignments.
Coordinate with corporate business development for marketing plans, visit customers and jobsites, and represent the Branch and Company positively.
Perform non-discretionary functions, including duties of a Dispatcher and Branch Sales, not to exceed 25% of work time.
Perform annual performance appraisals in accordance with supervisory responsibility level.