Laboratory Services Technician I

Hudson Hospital•Saint Paul, MN

1d•$21 - $31•Onsite

About The Position

The Lab Services Technician will provide a wide range of laboratory services including specimen collection, client service and reception desk duties, ordering/ scheduling/ billing functions, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, delivery of specimens to appropriate lab/ department and assuring proper efficiency and workflow management and ECG tracings. Position will also serve as a resource for questions from hospital and clinic staff regarding specimen handling and processing.

Requirements

Knowledge of medical terminology
Ability to communicate professionally with personnel throughout the medical center.
Knowledge of customer service skills to interact with other medical personnel and patients.
Ability to read, write and communicate effectively in English.
Ability to exhibit professional behavior and standards.
Ability to display attention to detail.
Ability to provide consistency with detailed documentation.
Ability to collect blood samples through capillary or venipuncture techniques
Ability to properly use centrifuges and process specimens for lab testing.
Ability to perform 12-lead ECG and identify life-threatening arrhythmias.
Ability to follow policies and procedures
Ability to use a computer terminal and navigate hospital computer systems and related hardware/software.
Ability to represent the Pathology Department, troubleshoot problems and do basic triaging of situational management.
Ability to perform additional tasks or duties as assigned by Laboratory Leadership

Nice To Haves

High school diploma or equivalent
Health care experience to include phlebotomy
Completion of a health care program (e.g. CMA, EMT, Paramedic, phlebotomy)
Phlebotomy Certificate strongly recommended

Responsibilities

Performs laboratory service technician functions
Clarification of patient orders
Supports patient by identifying themselves by name, department and purpose of visit at entry and exits with statement of support or identification of further patient needs (AIDET-acknowledge, introduction, duration, explanation, thank you)
Accurate patient identification, documentation and verification per policy
Must be able to perform phlebotomy, specimen processing, and ECGs according to established policies and procedures
Floats to help in unassigned duties if workload and competency allow
Participates in training of new staff on LST functions
Uses, maintains, and troubleshoots laboratory instrumentation and supplies following established policies and procedures as competency allows
Triages order requests for LST services
Coordinates lab orders as able to avoid multi-sticks for patient
Ability to perform computer applications necessary for operations in assigned duties (i.e. , EPIC Beaker, Muse, Rover)
Processes specimens per policy and procedures (centrifugation, aliquot’s, STAT versus routine prioritization and distribution to testing sites)
Troubleshoots problems with specimen requirements and ordering procedures, documents resolutions and notifies leadership or designee if applicable
Works with other pathology departments ensuring that the patient specimen has been properly triaged to allow all provider testing ordered is completed
Analyzes the acceptability of laboratory specimens (including labeling requirements for patient identification) and accompanying requisition forms using the established quality control and quality assurance guidelines, implements follow-up actions as needed
Triage specimens to maximize workflow and minimize the turnaround times to perform testing for Stat, OR, ED or other critical care areas
Detects, troubleshoots and occasionally resolves procedural difficulties or inoperable equipment to ensure accurate patient results/services