Laboratory Services Coordinator

Planned Parenthood of the Pacific Southwest•San Diego, CA

About The Position

The Laboratory Services Coordinator performs and coordinates specimen processing and test requisition entry using the Laboratory Information System (LIS). The role handles laboratory administrative and clerical duties, including high-volume data entry, while supporting customer satisfaction and the laboratory’s orderly operation. The coordinator also supports health center and affiliate productivity, quality, and revenue cycle goals, and may train new Laboratory Services Coordinators.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a laboratory or healthcare environment.
Experience with a laboratory information system (LIS) or practice management system.
Data entry experience.
Strong written communication and interpersonal skills.
Commitment to customer satisfaction.
Attention to detail and organization, and ability to manage a high volume of requests in a deadline-driven environment.

Responsibilities

Enter test request and results information into the LIS at high volume.
Log daily laboratory room temperatures and compile the records monthly for the manager to sign.
Receive and sort incoming specimens; accession and batch specimens for runs; and file, store, and retrieve specimens.
Work with the Case Management team to resolve sample issues.
Perform problem-solving and case research, including follow-up calls and documentation.
Answer telephone calls and direct them appropriately.
Maintain records and files as required by the Procedure Manual.
Manage inventory, order laboratory supplies, replenish the laboratory, and receive orders.
Generate reports as needed.
Support health center efforts to achieve productivity and quality metrics.
Support health center and affiliate efforts to achieve revenue cycle goals.
Provide administrative and clerical support to laboratory staff.
Train new Laboratory Services Coordinators as needed.