MT Client Services Rep – Nights

VCU Health•Richmond, VA

3d•Hybrid

About The Position

The Medical Technologist Client Services Representative (MT CSR) serves as the technical liaison between the Department of Pathology and the VCUHS environment. This role is responsible for providing accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers for patient diagnosis and treatment. The MT CSR consistently utilizes excellent customer service skills with both internal and external customers, maintaining a positive and professional interpersonal style with a strong commitment to teamwork. Compliance with HIPAA regulations is mandatory at all times.

Requirements

Bachelor’s Degree in Medical Technology (BSMT)/Medical Laboratory Science (BSMLS)/Clinical Laboratory Science (BSCLS) from an accredited program.
Current Certification as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or American Medical Technologists (AMT) National Certifying Agency or equivalent ASCP categorical certification.
Individuals with required Credential Maintenance: technical positions that require certification maintenance, team members must obtain the number CE hours as required by The Board of Certification Credential Maintenance Program (CMP).
Individuals with ASCP certification prior to January 1, 2004, are not required to participate in the certification maintenance program.
Current Certification as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or American Medical Technologists (AMT) National Certifying Agency or equivalent ASCP categorical certification for continued employment.
Team Members with required Credential Maintenance: technical positions that require certification maintenance, team members must obtain the number CE hours as required by The Board of Certification Credential Maintenance Program (CMP).
Minimum: Entry Level Medical Laboratory Scientist Graduate.
Ability to work rotating weekends as required.
Ability to work Holidays scheduling as required.
Ability to take on call availability as required and for emergency coverage on any shift.
Manual dexterity (eye/hand coordination).
Perform shift work.
Hear alarms/telephone/tape recorder.
Reach above shoulder.
Repetitive arm/hand movements.
Finger Dexterity.
Color Vision.
Acuity – far.
Acuity – near.
Strong recall.
Reasoning.
Problem solving.
Hearing.
Speak clearly.
Write legibly.
Reading.
Logical thinking.
Fast pace environment.
Steady Pace.
Able to handle multiple priorities.
Frequent and Intense Customer Interactions.
Noisy Environment.
Able to adapt to frequent change.

Nice To Haves

Master’s Degree in Clinical Laboratory Science (MSCLS) from an accredited program.
Previous Medical Technologist, Clinical Lab Scientist or Medical Lab Scientist experience is preferred.

Responsibilities

Provides customer service and laboratory-related communication regarding specimen collection, submission, and reporting of laboratory results to healthcare providers in a timely manner.
Handles incoming and outgoing communication with different customer groups.
Provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers.
Communicates patient results clearly, accurately, and effectively to laboratory clients in a timely manner.
Serves as a resource to clients regarding test requirements, specimen submission, and other laboratory policies and procedures.
Serves as a dispatch service for lab-related courier needs.
Assists with training new staff.
Performs area-specific support duties.
Performs other duties as assigned.
Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit, including Neonates, Infants, Pediatrics, Adolescents, Adults, and Geriatrics.