MT Client Services Rep – Nights

VCU Health•Richmond, VA

3d•Remote

About The Position

The Medical Technologist Client Services Representative (MT CSR) is the technical liaison between the Department of Pathology and the VCUHS environment. The MT CSR provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers for use in the diagnosis and treatment of disease for patient care. The MT CSR consistently utilizes excellent customer service skills to both internal and external customers at all times. A positive and professional interpersonal style with a strong commitment to the team effort is mandatory. The MT CSR observes compliance and HIPAA regulations at all times with communications.

Requirements

Bachelor’s Degree in Medical Technology (BSMT)/Medical Laboratory Science (BSMLS)/Clinical Laboratory Science (BSCLS) from an accredited program
Current Certification as a Medical Technologist (MT) or Medical Laboratory Scientist (MLS) by the American Society for Clinical Pathology (ASCP) or Clinical Laboratory Scientist (CLS) by the National Credentialing Agency (NCA) or American Medical Technologists (AMT) National Certifying Agency or equivalent ASCP categorical certification.
Ability to work rotating weekends as required.
Ability to work Holidays scheduling as required.
Ability to take on call availability as required and for emergency coverage on any shift
Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Nice To Haves

Master’s Degree in Clinical Laboratory Science (MSCLS) from an accredited program
Previous Medical Technologist, Clinical Lab Scientist or Medical Lab Scientist experience is preferred.

Responsibilities

Provides customer service and laboratory-related communication regarding specimen collection, submission and reporting of laboratory results to healthcare providers in a timely manner
Handles incoming and outgoing communication with different customer groups
Provides accurate and timely technical results, critical results, and information to requesting physicians and other healthcare providers
Communicates patient results clearly accurately and effectively to laboratory clients in a timely manner
Serves as a resource to clients regarding test requirements specimen submission and other laboratory policies and procedures
Serves as a dispatch service for lab related courier needs
Assist with training new staff
Performs area-specific support duties
Performs other duties as assigned