Laboratory Referral Specialist I or II - Raleigh, North Carolina

Mayo Clinic • Rochester, MN

1d • Onsite

About The Position

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Raleigh, North Carolina. You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions. Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory. There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups. Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic. This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma/GED and 3 years of relevant work experience (for Laboratory Referral Specialist I)
• Bachelor degree or an associate degree with 1 year of relevant experience (for Laboratory Referral Specialist II)
• Must be capable of multi-tasking and performing in a fast-paced and customer focused environment
• Excellent communication skills and ability to work closely with others is essential
• Must maintain a high level of confidentiality handling results, patient information and business interactions
• Organized and capable of prioritizing work with limited oversight
• Must possess good human relations skills and be able to communicate effectively both orally and in written form
• Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents

Nice To Haves

• Bachelor’s degree and previous laboratory experience preferred

Responsibilities

• Managing a client’s referral send-out work
• Providing onsite customer service
• Managing biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution
• Communicating with internal and external stakeholders
• Monitoring assigned reports and partnering with clients to resolve issues related to specimen submissions
• Managing pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff
• Maintaining MCS supply inventory
• LIS maintenance, documents, and end-user feedback groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree