Laboratory Referral Specialist I or II - Raleigh, North Carolina

Mayo Clinic • Rochester, MN

2d • Onsite

About The Position

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Raleigh, North Carolina. You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions. Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic. This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

• Must complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic.
• Not eligible for visa sponsorship.
• Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Responsibilities

• Manage referral send-out work
• Provide onsite customer service
• Serve as a resource to client's clinical laboratory staff
• Manage biological specimen receipt, verification, handling, aliquoting, processing, and shipping
• Manage specimen ordering and resolution
• Communicate with internal and external stakeholders
• Monitor assigned reports
• Partner with clients to resolve issues related to specimen submissions
• Manage pending lists
• Manage billing charges
• Manage Laboratory Information System (LIS) test builds
• Manage Joint Test Catalog maintenance
• Manage quality metrics
• Train send-out staff
• Maintain MCS supply inventory
• Perform additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Continuing education and advancement opportunities
• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed