Laboratory Partnership Manager - Scientific Services

LabConnect • Johnson City, TN

9d • Remote

About The Position

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Requirements

• Bachelor’s degree in Life Sciences or related health field discipline required; advanced degree preferred.
• 5+ years relevant industry experience; Bench level technical experience preferred.
• Proven experience in laboratory vendor management, client-facing roles, and clinical testing oversight.
• Strong knowledge of clinical laboratory operations, central laboratory services, and support of clinical trials required.
• Strong scientific and technical understanding of laboratory testing methodologies, instrumentation, and IQ/OQ/PQ processes.
• Strong stakeholder management skills and the ability to work effectively across internal functions and external partner organizations required.
• Analytical and problem-solving skills with the ability to make clear, strategic recommendations.
• Experience with regional area regulatory requirements (CLIA, CAP, NY State, IVDR)
• Knowledge of CLSI guidelines and global laboratory operational standards.
• Excellent organizational, project management, and multi-tasking abilities, with a strong sense of urgency to meet timelines.
• Strong interpersonal and communication skills for effective cross-functional and external collaboration.
• Ability to influence internal and external stakeholders through data-driven recommendations.

Responsibilities

• Serve as the liaison between LabConnect and other assigned partner laboratories, acting as a the primary point of contact for both laboratory partners and internal stakeholders.
• Build and maintain strong, collaborative laboratory relationships that drive mutual growth, operational efficiency, and support business objectives.
• Manage partner laboratory engagement, compliance, and performance accountability, including identifying areas for continuous improvement.
• Conduct governance and meetings with partner laboratories to assess compliance, KPIs, service delivery, and harmonization initiatives.
• Assess operational, service, and partnership risks and provide recommendations to leadership to support mitigation, continuity, and performance improvement.
• Maintain vendor information and any associated testing information and documentation as applicable for assigned laboratories.
• Provide technical oversight to support clinical trial testing, particularly in clinical chemistry and hematology.
• Partner with Scientific Services, Client Services, Data Management, Laboratory Information Systems (LIS), Finance, Quality Assurance, and other departments as necessary to support efficient laboratory oversight, study implementation readiness, onboarding, or service escalations related to global laboratory services.
• Support escalation pathways for technical issues or client concerns and provide scientifically sound guidance and resolutions.
• Collaborate on cross-functional process improvement initiatives such as LIMS integration, critical reporting standardization, and future-state automation.
• Lead and coordinate implementation of new or updated processes between LabConnect and partner laboratories, including coordination of dry runs or other readiness activities as needed to ensure effectiveness, identify issues, and confirm readiness.
• Work cohesively with team member to foster a high-performing, accountable, and solutions-oriented team culture.
• Perform other related duties as assigned.

Benefits

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• career growth opportunities, globally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level