Laboratory Operations Assistant

US Fertility•Village/Town of Mount Kisco, NY

19h•Onsite

About The Position

US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Team members choose to build their career home at US Fertility because of the hope they inspire in patients, the lives they help bring into the world, and the culture of excellence fostered across the organization. They share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through its national network of premier fertility centers, including Reproductive Medicine Associates of New York, US Fertility combines clinical expertise, scientific innovation, and compassionate care. The work done building families offers purpose, challenge, and personal reward. There is an immediate opening for a Laboratory Operations Assistant to join the team at Reproductive Medicine Associates of New York in Mount Kisco, New York. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams supported every day.

Requirements

Bachelor’s degree required
Ability to move heavy objects (30 lbs.)
Comfortable handling sensitive biological specimens and materials, following proper safety procedures
Attention to detail and commitment to maintaining compliance with regulatory and safety protocols
Must have a high level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact, and diplomacy
Ability to interact and communicate with individuals at all levels of the organization
Clear and effective verbal and written communication skills
Proficiency in a variety of computer software applications in word processing, database, and presentation software (MSWord, Excel, PowerPoint)
Proficiency in electronic medical record (EMR) platforms
Detail-oriented with excellent organizational and documentation skills
Ability to work as part of a multi-disciplinary team
Demonstrated expertise in continuous quality improvement, customer service and team building
Strong customer service and results orientation; highly responsive to requests
Takes responsibility for work product and demonstrates reliability
Ability to resolve problems and respond to complaints in a positive, productive manner using sound judgment
Uses knowledge, experience, common sense and the highest ethical standards in dealing with sensitive situations
Ability to maintain the highest level of confidentiality
Flexibility and willingness to learn at all times

Nice To Haves

Degree in Biology or related scientific field preferred
Minimum 1 year of related laboratory or clinical experience preferred
Healthcare experience preferred

Responsibilities

Enter, update and manage patient information within the EMR system
Prepare, organize and review patient charts, including billing submissions
Request and maintain complete patient documentation including, but not limited to, FDA status forms, transfer in/out documentation, and related records
Perform inventory management including restocking laboratory supplies, tracking inventory and stock levels, supporting ordering, coordinating with vendors and suppliers, unpacking and logging deliveries into the inventory system
Assist with aliquoting procedures as needed
Perform routine lab cleaning, lab and equipment maintenance tasks and QC procedures
Safely handle liquid nitrogen (LN2) in andrology, endocrinology, and embryology laboratories in accordance with established protocols
Participate in witnessing laboratory procedures for accuracy, compliance and adherence to regulatory standards
Coordinate specimen transfers and deliveries with disposition team members
Prepare specimen discard packets
Assist embryology and laboratory technicians as needed
Liaise with IT support as needed
Assist with special projects as assigned